Architect Lead - EPIC Community Connect

INTEGRIS Health•Oklahoma City, OK

About The Position

The Applications Analyst Lead leads application implementations, upgrades, and ongoing maintenance, and supports Technology Governance, the Project Management Lifecycle, Service Transition, and Service Operations. The role serves as work team lead, providing direction to Applications Analysts and Senior Applications Analysts. The lead supports application planning and delivery, including gathering requirements, defining scope and objectives, reviewing current systems and procedures, recommending designs or modifications, and maintaining application roadmaps and supported versions. The role provides technical support in evaluating financial, clinical, or enterprise software and leads staff and vendors through application deployment and installation. It also oversees as-built architecture documentation, testing plans and scripts, patches and upgrades, ticket and incident assignments, and root-cause analysis of service failures. For the Epic Instructional Designer Lead responsibilities, the role collaborates with trainers to develop role-based programs supporting intended workflows and applies adult-learning and action-learning concepts across blended learning modalities. The position reports to the Information Technology Services Manager or Director. It is performed in a normal office environment; work in clinical areas may involve exposure to infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Standard precautions must be followed. Additional or varied physical demands and/or respiratory fit-test requirements may apply.

Requirements

One of the following education and experience combinations: a bachelor’s degree in a related field and 4 years of relevant experience; an associate degree in a related field and 6 years of relevant experience; or a high school diploma or equivalent and 8 years of relevant experience.
Previous work experience with software used in a financial, clinical, curriculum development, or enterprise systems setting.
Previous work experience using verbal and written communication with varied audiences and modalities.
Obtain ITIL certification within 6 months of employment.
Expertise and certification in supported technologies as required by the role.
Ability to communicate effectively in English, verbally and in writing.
For Epic Instructional Designer Lead or Epic Applications Analyst Lead: current Epic certification.
For Epic Instructional Designer Lead or Epic Applications Analyst Lead: at least 2 years of experience supporting Epic in design, implementation, and configuration.
For ERP Applications Analyst Lead: at least 3 years of experience in Retail Point of Sales, ERP, CRM, programming, business analysis, or another related ITS function.
For ERP Applications Analyst Lead: previous experience with Finance, Supply Chain, and Human Resources business practices and systems.
For ERP Applications Analyst Lead: PeopleSoft certified specialist or equivalent certification relevant to ERP.
For Imaging Applications Analyst Lead: at least 3 years of experience with Radiology PACS/RIS, financial document imaging, or medical records scanning and imaging.
For Imaging Applications Analyst Lead: current certification in AGFA PACS, OnBase, Teremedica, or an equivalent imaging solution still relevant to conducting business.
For SharePoint Administrator Lead: at least 3 years of experience in website administration and management, including 1 year as a web administrator.
For SharePoint Administrator Lead: working knowledge of software development and web content authoring tools.
For SharePoint Administrator Lead: experience with SharePoint technologies, portals, and Internet Information Server (IIS) administration, and working knowledge of Office 365.
Where applicable, licensed candidates must maintain active licensure in accordance with Oklahoma State Law.

Nice To Haves

Previous work experience supervising individuals to achieve desirable business outcomes.
For Epic Instructional Designer Lead or Epic Applications Analyst Lead: Epic certification in multiple application modules or completion of a graduate program.
For SharePoint Administrator Lead: experience with Application Lifecycle Management and DevOps.

Responsibilities

Mentor and train junior team members.
Assist with setting goals and defining performance objectives for the application team.
Facilitate discussions, including controversial discussions, while understanding others’ agendas and perspectives.
Build relationships with key stakeholders in applicable operational areas to promote communication, collaboration, successful project implementation, and customer support.
Gather initial requirements and identify scope and objectives for system changes.
Lead application roadmap planning and keep versions current and supported.
Analyze current systems and procedures and recommend system designs or modifications to achieve desired goals.
Provide technical support when evaluating new financial, clinical, or enterprise software, including performance and reliability testing, deployment, functional and staffing requirements, and maintainability.
Lead staff and vendors in application deployment and installation as projects move through Service Transition and Service Operation.
Oversee creation and maintenance of as-built architectures supporting Service Transition and Service Operation.
Support development and maintenance of functional, unit, system, integration, volume, stress, and failover test plans and scripts.
Plan, document, and implement software patches and upgrades for the assigned service line.
Monitor and assign problem tickets and incidents, and review schedules to determine support needs for existing and new systems.
Conduct root-cause analysis of failures that cause downtime or performance below service-level agreements.
For the Epic Instructional Designer Lead role, collaborate with trainers to design and develop role-based training programs for intended workflows.
Apply adult-learning and action-learning concepts in developing and delivering training through blended learning modalities.