Arcade Technician

Andretti Indoor Karting & Games•The Colony, TX

About The Position

Andretti Indoor Karting & Games is hiring a Game Tech for a part-time role. The position is responsible for anticipating guest needs and exceeding guest-service expectations while helping provide a fun and exciting atmosphere. Team members assist guests in various areas and capacities while following the company’s quality and guest-satisfaction standards. The Game Tech repairs and maintains games, simulators, and attractions; explains game operation to guests; tracks inventory and documents game issues, parts, and work history; and helps ensure games are clean, safe, and presentable. The role also involves guest assistance, teamwork across departments, required meetings and training, and assigned opening, running, and closing duties. Andretti describes itself as a growing family entertainment company and offers support for professional development and training.

Requirements

High school diploma or equivalent.
Ability and desire to be pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule, including days, nights, holidays, and weekends.
Ability to use and read a volt/ohmmeter and a soldering gun.
Ability to read schematics.
Comfort with AV systems, including movie sound, mobile video, projectors, and control systems.
Basic knowledge of computer systems and some general point-of-sale operations.
Rudimentary knowledge of troubleshooting computer hardware and peripherals.
Ability to communicate quickly and accurately.
Ability to understand, follow, and maintain safety standards.

Nice To Haves

Experience with family entertainment centers.

Responsibilities

Welcome visitors by greeting them in a friendly and positive manner.
Anticipate and respond to guests in a friendly and positive manner with a sense of urgency.
Repair games and explain their operation to guests.
Maintain inventory of electronics, game parts, tools, and prize-game supplies.
Document game issues, parts, and work history.
Work independently and demonstrate initiative.
Perform preventative maintenance on games, simulators, and attractions.
Maintain games so they are clean and presentable to guests.
Observe, instruct, and monitor guests for safety and adherence to guidelines.
Assist with guest recovery and notify a manager to help ensure positive guest experiences.
Communicate clearly and professionally with guests and coworkers.
Work as a team player to meet guest needs and contribute to other departments.
Attend required department and company meetings and training sessions.
Maintain a clean work area in accordance with company policies and procedures.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.
Follow company uniform guidelines.
Demonstrate eagerness to learn new skills and trades.