Arcade Technician Supervisor

Round One Entertainment•Erie, PA

About The Position

The Arcade Technician Supervisor assists the Facilities Manager with maintaining bowling, Spo-Cha (where applicable), and amusement arcade equipment, as well as other facility areas. The role supports company programs promoting Bowling and Amusement products and services, assists with directing and supervising department mechanics, and responds to equipment malfunctions and error calls. Travel may be required. Management team members handle and serve alcohol, so applicants must be at least 21 years old.

Requirements

High school diploma or GED.
At least 21 years old because management team members handle and serve alcohol.
Three to five years of related experience, or an equivalent combination of education and experience.
Strong customer service and interpersonal skills, high integrity, and respect for others.
Solid communication skills and strong critical and analytical thinking skills.
Appreciation for diversity.
Ability to work varying shifts, including weekends and holidays, and overtime to support business needs.
Ability to bend, stretch, twist, climb, and move flexibly in small spaces; stand and walk for extended periods; and use hands and arms for handling, feeling, and reaching.
Ability to lift and/or move up to 100 pounds with assistance.
Must successfully complete mechanic training programs designed for the position.

Responsibilities

Assign tasks to team members according to facility conditions and follow up to ensure assigned work is completed.
Assist the Facilities Manager in servicing and maintaining the facility, bowling and Spo-Cha equipment, and amusement arcade games.
Assist in directing and supervising department mechanics.
Respond to customer complaints and error calls involving bowling, Spo-Cha, or amusement arcade equipment; analyze malfunctions to identify root causes.
Maintain support and communication programs designed to promote Bowling and Amusement products or services.
Ensure equipment operations comply with applicable laws and policies, including OSHA safety practices and procedures.
Train mechanics in safety procedures and operating standards for equipment, building maintenance, and preventive maintenance programs.
Stay informed about company policies and procedures related to Bowling and Amusement Departments under the Facilities Manager's direction.
Conduct inventory of facility equipment and related Bowling, Amusement, and Spo-Cha items.
Ensure mechanics follow company policies and procedures for facility maintenance.
Keep the workshop clean and organized and maintain a clean and safe working area.
Assist with installation, maintenance, and repair of mechanical and electronic issues in arcade machines.
Maintain and repair arcade machines and other general facility areas.
For applicable Spo-Cha locations, update R1/manufacturer preventive maintenance charts and maintain and repair Spo-Cha equipment and Spo-Cha arcade machines.
Perform other facility maintenance and repair tasks.
Identify common problems with components such as controls and audio systems.
Conduct alcohol and age-restriction control in accordance with company policies.
Report irregular issues and problems to general management, communicate with employees and outside contacts, maintain confidentiality, and uphold high ethical standards.
Complete other tasks as assigned by the Facilities Manager and/or General Manager.