Arcade Maintenance Technician

Wilderness Resort•Wisconsin Dells, WI

About The Position

The Arcade Maintenance Technician assists Attractions Managers with the repair and maintenance of equipment and helps provide guests with a safe, fun experience. The role includes responding to game malfunctions, identifying and addressing maintenance and safety issues, supporting arcade operations and guest service, and completing other duties as assigned. The position is full-time and requires availability for day, night, and weekend shifts.

Requirements

Hardworking, dependable, and enthusiastic.
Customer-service driven.
Available to work day, night, and weekend shifts.
Able to work independently with minimal supervision.

Responsibilities

Assist Attractions Management with operational tasks, guest issues, and customer service opportunities.
Respond promptly to game malfunctions by technician extension or cell phone and help guests in a professional, friendly manner.
Maintain the cleanliness of games and arcade areas, restock merchandise, and assist with break coverage as needed.
Handle cash and credit transactions accurately when required.
Remain calm and act quickly during emergencies or stressful situations.
Identify maintenance issues affecting safety, service, or equipment performance; make repairs when qualified and collaborate with the Attractions Maintenance Manager on troubleshooting, repairs, and preventative maintenance.
Maintain detailed maintenance records.
Ensure games are functional and correctly placed, safely plugged in according to fire regulations, and stocked with necessary props; keep pool tables in good working order.
Follow safety standards, report violations, and complete opening and closing procedures, including timely checklist submission.
Communicate clearly and professionally with associates and management, support employee morale, and foster a positive work environment.
Remain accessible by phone and/or radio during shifts.
Work independently with minimal supervision, seek out projects, perform deep cleaning, and maintain preventative maintenance.
Perform other duties as assigned by management.