Arcade Technician Supervisor

Round One Entertainment•Elizabeth, NJ

23h

About The Position

The Arcade Technician Supervisor assists the Facilities Manager with maintaining bowling, Spo-Cha (where applicable), and amusement arcade equipment, as well as other facility areas. The role supports programs promoting the company’s products and services and assists in directing and supervising department mechanics. Travel may be required. Management team members handle and serve alcohol and must be at least 21 years old. The position involves diagnosing and responding to equipment malfunctions, performing preventive maintenance and repairs, training mechanics in safety and operating procedures, tracking equipment inventory, and ensuring company policies and applicable safety requirements are followed. Work takes place in a bowling center and arcade, where noise, dust, and activity are common. The role requires working varying shifts, including weekends and holidays, and overtime as needed to support business needs.

Requirements

3–5 years of related experience, or an equivalent combination of education and experience.
Strong customer service and interpersonal skills, with high integrity and respect for others.
Solid communication skills and strong critical and analytical thinking skills.
Appreciation for diversity, including differences in thought, ethnicity, and gender.
Must be at least 21 years old because management team members handle and serve alcohol.
Ability to work in a bowling center and arcade environment with loud noise, dust, and activity.
Ability to bend, stretch, twist, climb, and move with flexibility in small spaces.
Ability to stand and walk for extensive periods without breaks during busy times.
Ability to use hands and fingers to handle and feel, and to reach with hands and arms.
Ability to lift and/or move up to 100 pounds with assistance.
Ability to work varying shifts, weekends, holidays, and overtime as needed.

Responsibilities

Assign tasks to team members based on facility needs and follow up to ensure assigned work is completed.
Assist the Facilities Manager with servicing and maintaining the facility, bowling and Spo-Cha equipment, and amusement arcade games.
Assist with directing and supervising department mechanics.
Respond to customer complaints and equipment error calls; analyze mechanisms to identify the cause of problems.
Maintain support and communication programs promoting Bowling and Amusement Department products and services.
Ensure equipment operations comply with applicable laws, company policies, and OSHA safety practices and procedures.
Train mechanics in safety procedures and operating standards for equipment, building maintenance, and preventive maintenance programs.
Stay informed about company policies and procedures related to the Bowling and Amusement Departments.
Conduct inventory of facility equipment and related Bowling, Amusement, and Spo-Cha items.
Ensure mechanics follow company facility maintenance procedures and policies.
Update posted R1/manufacturer preventive maintenance charts for bowling center equipment and, where applicable, Spo-Cha equipment.
Maintain and repair bowling lanes, pinsetters, oiling machines, arcade machines, Spo-Cha equipment, and other related equipment.
Assist with installation, maintenance, and repair of mechanical and electronic issues in arcade and Spo-Cha arcade machines.
Perform other facility maintenance and repair tasks and identify common problems with components such as controls and audio systems.
Keep the workshop and work area clean, organized, and safe.
Conduct alcohol and age-restriction control in accordance with company policies.
Report irregular issues and problems to general management, maintain communication with employees and outside contacts, and comply with confidentiality requirements.
Work varying shifts, including weekends and holidays, and overtime as needed.