Arcade Technician Manager

Round One Entertainment•Hayward, CA

About The Position

The Arcade Technician Manager is responsible for repairs and technical operations for amusement arcade games and facility equipment, maintaining equipment at a high level of operating proficiency. The role includes overseeing and maintaining mechanical and electronic arcade equipment, coordinating repairs and upgrades, and performing administrative, logistical, and other assigned duties. Sports Challenge (Spo-Cha) equipment responsibilities apply only at locations with that equipment. Travel may be required. The position also supports bowling equipment and building systems, including planning maintenance, coordinating repair bids, monitoring scheduled maintenance, and performing general facility repairs. The role requires open availability, especially nights and weekends, and may involve varying shifts, holidays, and overtime to support business needs. Applicants must have a high school diploma or GED and be at least 21 years old to serve and handle alcohol.

Requirements

High school diploma or GED.
Must be at least 21 years old to serve and handle alcohol.
Two years of related experience or an equivalent combination of education and experience is preferred.
Strong customer-service and interpersonal skills, including integrity and respect for others.
Solid communication skills and strong critical and analytical thinking skills.
Ability to appreciate diversity, including differences in thought, ethnicity, and gender.
Ability to work varying shifts, including weekends and holidays, and overtime to support business needs; open availability, especially nights and weekends, is required.
Ability to identify common problems with components such as controls and audio systems.
Must successfully complete mechanic training programs designed for the position.
Ability to bend, stretch, twist, climb, work in small spaces, and remain mobile and flexible.
Ability to stand and walk for extended periods without breaks during busy times.
Ability to handle, feel, and reach objects using hands and fingers.
Ability to lift or move up to 100 pounds with assistance.

Nice To Haves

Two years of related experience or an equivalent combination of education and experience.

Responsibilities

Assigns and follows up on work based on facility needs, including bowling, arcade, and Spo-Cha equipment where applicable.
Ensures bowling equipment and amusement arcade games are serviced and maintained at a high level of operating proficiency.
Identifies and recommends repairs or replacements for malfunctioning equipment to the General Manager or Senior General Manager for approval.
Trains mechanics in equipment safety procedures, operating standards, building maintenance, and preventative maintenance programs.
Ensures equipment operations comply with applicable laws and policies, including OSHA safety practices and procedures.
Responds to error calls involving bowling, Spo-Cha, or amusement arcade equipment.
Conducts inventory of facility equipment and related bowling, amusement, and Spo-Cha items.
Maintains a clean and organized workshop and safe working area.
Manages installation, transportation, assembly, maintenance, and repair of mechanical and electronic arcade machines using appropriate tools.
Performs maintenance and repairs on arcade machines and other facility areas.
Obtains bids for regular and emergency facility repairs and maintenance in accordance with the budget proposal.
Monitors and schedules regular maintenance of HVAC, roof, plumbing, electrical, life-safety, and other building systems.
Performs other facility maintenance and repair tasks.
Conducts alcohol and age-restriction control in accordance with company policies.
Reports irregular issues and problems to general management and maintains communication with employees and outside contacts.
Maintains confidentiality and complies with company policies and procedures.