Arcade Attendant

Andretti Indoor Karting & Games • Overland Park, KS

2h

About The Position

The Arcade Attendant is a part-time role responsible for anticipating guest needs and exceeding guest service expectations while providing a fun and exciting atmosphere. Attendants assist guests in various areas and capacities while following Andretti Indoor Karting & Games' standards for quality and guest satisfaction. The role includes welcoming guests, explaining games and safety guidelines, monitoring guest safety, maintaining redemption displays and inventory, performing minor game repairs, reporting machine errors, and supporting positive guest experiences. Attendants may perform opening, running, and closing department duties as assigned.

Requirements

• High school diploma or equivalent.
• Ability and desire to be pleasant, upbeat, and sociable throughout the workday.
• Ability to work a varied schedule, including days, nights, holidays, and weekends.
• Ability to walk or stand for extended periods.
• Ability to lift up to 15 pounds regularly and continuously, and occasionally stock items up to 50 pounds.
• Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
• Ability to communicate quickly and accurately.
• Manual dexterity to use and operate necessary equipment.
• Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

• Prior guest service or hospitality experience is preferred.
• Experience with family entertainment centers is helpful but not necessary.

Responsibilities

• Welcome visitors by greeting them in a friendly and positive manner.
• Explain racing requirements and safety guidelines to guests in a friendly and confident manner.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games and explain game operation to guests.
• Notify Game Techs of machine errors and return game-play credit to guests.
• Deliver energetic guest service with a sense of urgency.
• Observe, instruct, and monitor guests for safety and adherence to guidelines.
• Assist with guest recovery and help ensure positive guest experiences.
• Maintain working knowledge of the Andretti brand, products, policies, and procedures.
• Communicate clearly and professionally with enthusiasm when interacting with guests and coworkers.
• Know facility emergency procedures.
• Perform opening, running, and closing department duties as assigned.

Benefits

• 401(k) with a company match.
• Opportunities for career growth and promotion from entry-level positions.
• Support for ongoing professional development and training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED