Arbitration Specialist

Carvana • Tempe, AZ

2d • Onsite

About The Position

Arbitration Specialist About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine ?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories ! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. About the team and position The Arbitration Specialist plays a critical role in protecting Carvana from unnecessary costs while ensuring fair outcomes with auctions, sellers, and reconditioning partners. You’ll review vehicle condition data, validate against NAAA guidelines, and submit well-documented arbitration claims. This role requires sharp analytical skills, strong attention to detail, and effective communication to negotiate fair resolutions that support both our customers and our business.

Requirements

• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent written and verbal communication; skilled at negotiating with multiple stakeholders.
• Ability to manage multiple cases simultaneously in a fast-paced environment.
• Working knowledge of Microsoft Excel and/or Google Sheets; familiarity with Jira & Tableau is a plus.
• Must be able to read, write, speak and understand English.

Nice To Haves

• Understanding of NAAA arbitration policies and auction processes preferred (training provided if not).

Responsibilities

• Submit and manage NAAA, Title, and Logistics arbitration claims with accuracy and timeliness.
• Compare and validate information provided by reconditioning departments against Vehicle Condition Reports, manufacturer warranties, and NAAA arbitration policies.
• Gather, analyze, and interpret data to determine claim eligibility and make sound arbitration recommendations.
• Negotiate transparent resolutions with auctions, sellers, and internal partners to drive favorable outcomes.
• Maintain detailed and accurate case records to ensure clear documentation and audit readiness.
• Collaborate cross-functionally with Reconditioning, Purchasing, Accounting, and Operations teams to resolve issues efficiently.
• Track and report arbitration performance metrics; identify opportunities to streamline processes and improve efficiency.

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed