Arbitration Administrator

Carvana•Las Vegas, NV

1d•$18 - $20•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations throughout the US. Our auto auctions provide a wide array of vehicle services including repair, reconditioning, and auction remarketing. We are looking for great people who want to take this journey with us! This role reports to the General Manager or designated manager and is responsible for resolving differences between buyers and sellers arising from representations made on the auction block. The Arbitration Administrator researches all issues and recommends final decisions regarding post-sale issues. This role requires adherence to company policy, procedures, and applicable federal laws.

Requirements

High School Diploma or GED required
Basic computer skills are required
Effective communication skills required
Must be qualified to operate a motor vehicle and possess a valid driver license

Nice To Haves

One (1) year of mechanical experience is preferred
At least three (3) years of auto auction experience preferred
Basic Mechanical and Body Shop knowledge preferred

Responsibilities

Provide excellent customer service by ensuring prompt, efficient, and courteous attention to customers.
Maintain a professional appearance, orderly work environment, and friendly disposition.
Resolve customer complaints in a friendly, courteous manner and advise management of serious complaints.
Resolve arbitration differences politely and distinctly, ensuring customers are aware of sale regulations.
Recommend new customer services and procedures to management.
Enforce and communicate arbitration policy and procedure.
Maintain good communication with management and office personnel.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting.
Understand and enforce the auction’s arbitration policies and procedures.
Perform customer arbitration transactions promptly and courteously.
Research and recommend options and resolutions to management regarding post-sale issues (e.g., mechanical repairs, transportation costs).
Communicate all final decisions to the customer and coordinate the post-sale process.
Coordinate third-party inspections and perform proper recordkeeping.
May perform some accounts receivable duties.
Practice proper loss prevention and reaction procedures.
Maintain work area and conditions to ensure safe environments.
Respond to and follow proper company policy procedures involving accidents, injuries, and loss or damage to property.
Promptly advise management of all breakdowns and maintenance needs.
Practice and promote teamwork, setting a good personal example.
Practice and promote company Core Values.