Arbitration Specialist

Carvana • Tempe, AZ

3d • Onsite

About The Position

The Arbitration Specialist plays a critical role in protecting Carvana from unnecessary costs while ensuring fair outcomes with auctions, sellers, and reconditioning partners. You’ll review vehicle condition data, validate against NAAA guidelines, and submit well-documented arbitration claims. This role requires sharp analytical skills, strong attention to detail, and effective communication to negotiate fair resolutions that support both our customers and our business.

Requirements

• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent written and verbal communication; skilled at negotiating with multiple stakeholders.
• Ability to manage multiple cases simultaneously in a fast-paced environment.
• Working knowledge of Microsoft Excel and/or Google Sheets; familiarity with Jira & Tableau is a plus.
• Must be able to read, write, speak and understand English.

Nice To Haves

• Understanding of NAAA arbitration policies and auction processes preferred (training provided if not).

Responsibilities

• Submit and manage NAAA, Title, and Logistics arbitration claims with accuracy and timeliness.
• Compare and validate information provided by reconditioning departments against Vehicle Condition Reports, manufacturer warranties, and NAAA arbitration policies.
• Gather, analyze, and interpret data to determine claim eligibility and make sound arbitration recommendations.
• Negotiate transparent resolutions with auctions, sellers, and internal partners to drive favorable outcomes.
• Maintain detailed and accurate case records to ensure clear documentation and audit readiness.
• Collaborate cross-functionally with Reconditioning, Purchasing, Accounting, and Operations teams to resolve issues efficiently.
• Track and report arbitration performance metrics; identify opportunities to streamline processes and improve efficiency.

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• student loan payments
• discounts on vehicles
• benefits for your pets
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed