Arbitration Administrator

Carvana•Cicero, NY

About The Position

ADESA, a Carvana-owned company operating more than 50 locations throughout the United States, provides vehicle services through its auto auctions and market hub distribution centers. ADESA describes its environment as service-oriented, collaborative, fast-paced, and competitive, with plans for continued expansion. The Arbitration Administrator resolves vehicle representation differences between buyers and sellers. Reporting to the Inspection Manager or another designated manager, this role oversees vehicle inspection quality and throughput, manages the work-in-progress pipeline, investigates and resolves disputes, and maintains records and updates. The position also coordinates third-party inspections, communicates with customers, and ensures compliance with auction policies, NAAA guidelines, applicable laws, and safety protocols. The work includes inside and outside environmental conditions, temperature and weather changes, slightly elevated noise, and minor exposure to fumes, odors, and dust. Physical activity ranges from medium to heavy work. ADESA will make reasonable accommodations for people with disabilities to perform essential job functions. Hiring is contingent on passing a complete background check; the role is not eligible for visa sponsorship.

Requirements

Previous automotive auction, inspection, or mechanical experience is required; no specific duration is stated.
Must be at least 18 years of age.
Must have a valid driver's license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Must be proficient with computer systems, mobile inspection tools, and internal inventory databases.
Must be able to read, write, speak, and understand English.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Exceptional ability to negotiate and resolve disputes professionally and without bias.
Strong problem-solving skills and ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline and multitask with close attention to detail.
Professional presence and commitment to a customer-focused auction experience.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee vehicle inspection quality and throughput to support accurate and consistent reports.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller differences concerning auction representations, including mechanical, cosmetic, and disclosure issues.
Perform hands-on vehicle inspections when needed to verify condition and maintain quality standards.
Serve as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
Understand and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as needed and maintain accurate records for arbitrated vehicles.
Document arbitration outcomes and provide leadership with inspection-pipeline status updates.
Follow company policies, safety protocols, and state and federal laws.
Perform other duties assigned by the designated manager.