Arbitration Administrator

ADESA•Chandler, AZ

6h•$18 - $20

About The Position

The Arbitration Administrator resolves vehicle representation differences between buyers and sellers. Reporting to the Inspection Manager or another designated manager, this role oversees inspection quality and throughput, manages the work-in-progress pipeline, resolves disputes about mechanical, cosmetic, or disclosure issues, and conducts vehicle inspections when needed. The administrator serves as a professional contact for internal and external customers, coordinates third-party inspections, maintains records and status updates, and ensures compliance with auction policies, NAAA guidelines, jurisdictional requirements, company policies, safety protocols, and applicable laws. The role requires automotive mechanical knowledge, negotiation and problem-solving ability, strong communication and organizational skills, customer focus, and proficiency with computer systems and mobile inspection tools. Candidates must be bilingual in Spanish and English, have previous automotive auction, inspection, or mechanical experience, be at least 18 years old, and hold a valid driver’s license meeting the stated requirements. A high school diploma or GED is preferred. The physical activity requirements range from medium to heavy work, and the position includes indoor and outdoor working conditions.

Requirements

Bilingual Spanish and English.
Previous automotive auction, inspection, or mechanical experience required.
At least 18 years of age.
Valid driver’s license that meets the requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Ability to negotiate and resolve disputes professionally and impartially.
Problem-solving skills and ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline and multitask with strict attention to detail.
Professional presence and commitment to a high-quality, customer-focused auction experience.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee the quality and throughput of vehicle inspections to ensure inspection reports are accurate and consistent.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller disputes arising from auction representations, including mechanical, cosmetic, and disclosure issues.
Conduct hands-on vehicle inspections when needed to verify vehicle condition and maintain quality standards.
Serve as a professional point of contact for internal and external customers regarding arbitration transactions and dispute resolution.
Understand and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate records for arbitrated vehicles.
Document arbitration outcomes and provide leadership with inspection pipeline status updates.
Follow company policies, safety protocols, and state and federal laws.
Perform other duties assigned by the designated manager.