Arbitration Administrator

Carvana•Cicero, NY

5d•$20 - $24

About The Position

The Arbitration Administrator resolves vehicle representation differences between buyers and sellers. Reporting to the Inspection Manager or another designated manager, this role oversees inspection quality and throughput, manages vehicles in progress through inspection and arbitration, and handles disputes involving mechanical, cosmetic, or disclosure issues. The position also serves as a professional contact for internal and external customers, coordinates third-party inspections, and maintains accurate records and updates for leadership. The role requires following auction arbitration policies, NAAA guidelines, jurisdictional requirements, company policies, safety protocols, and applicable state and federal laws. It may include hands-on vehicle inspections and other duties assigned by the designated manager. The position involves medium to heavy physical work and both indoor and outdoor working conditions. Hiring is contingent on passing a background check; visa sponsorship is not available.

Requirements

Previous automotive auction, inspection, or mechanical experience is required.
Must be at least 18 years old and have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Ability to negotiate and resolve disputes professionally and impartially.
Strong problem-solving skills and ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline and multitask while maintaining attention to detail.
Professional presence and commitment to a high-quality, customer-focused auction experience.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee the quality and throughput of vehicle inspections to ensure accurate and consistent reports.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller disputes concerning auction representations, including mechanical, cosmetic, or disclosure issues.
Conduct hands-on vehicle inspections as needed to verify condition and maintain quality standards.
Serve as a professional point of contact for internal and external customers regarding arbitration transactions and dispute resolution.
Understand and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate records for arbitrated vehicles.
Record arbitration outcomes and provide leadership with inspection-pipeline status updates.
Follow company policies, safety protocols, and state and federal laws.
Perform other duties assigned by the designated manager.