AR Claims Specialist

Good Sportsman Marketing•Irving, TX

About The Position

GSM Outdoors is seeking a detail-oriented and proactive AR Claims Specialist to join its Accounts Receivable team. The role manages customer claims and discrepancies, monitors outstanding receivables, and supports collection efforts to improve cash flow and reduce unresolved deductions. The specialist works with large retail customers and internal departments to investigate account issues, resolve disputes, and maintain accurate reconciliations. The position uses customer portals, including Amazon and Walmart, along with internal systems and tracking spreadsheets to research, submit, monitor, and maintain claims. It also involves gathering supporting documentation, communicating with customers primarily by email, preparing statements, analyzing account data, and updating a supervisor on claims and collection activity. The specialist may also assist with billing and other Accounts Receivable work, and perform additional duties or projects as assigned.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Ability to export, organize, manipulate, and analyze data within Excel spreadsheets.
Comfort navigating customer portals and managing claims through online platforms.
Ability to research account discrepancies and identify appropriate supporting documentation.
Strong written and verbal communication skills, including professional communication with customers and internal stakeholders.
Excellent organizational and time-management skills, with the ability to manage multiple accounts, claims, and deadlines.
Strong attention to detail and accuracy when reviewing financial information and supporting documentation.
Critical-thinking and problem-solving abilities, with sound judgment and decision-making skills.
Ability to work independently, maintain productivity, and take ownership of assigned responsibilities.
Ability to collaborate effectively, seek information, share ideas, adapt, receive feedback, and continuously improve processes.
Ability to perform the essential functions of the position with or without a reasonable accommodation.

Nice To Haves

Previous experience in Accounts Receivable, collections, claims processing, or a related accounting function.
Experience working with accounting or ERP software.
Familiarity with large retailer customer portals, particularly Amazon and Walmart.

Responsibilities

Monitor outstanding accounts receivable and assist with collection efforts to secure timely payment on delinquent accounts.
Research, investigate, and resolve customer deductions, chargebacks, short payments, and other account discrepancies, particularly with large retail customers.
Use customer portals, including Amazon and Walmart, to research, submit, track, and maintain claims and disputes.
Prepare, submit, and follow up on customer claims through online portals and internal tracking spreadsheets.
Research and retrieve invoices, proof of delivery, purchase orders, and other supporting documentation needed to substantiate customer disputes.
Communicate with customers primarily by email regarding outstanding balances, payment status, claims, and account discrepancies.
Prepare and distribute customer statements and assist with account reconciliations.
Identify recurring discrepancies and communicate potential issues or trends to appropriate team members.
Export, organize, and analyze account data using Microsoft Excel to support claims management, collections, and reporting.
Provide regular updates to the supervisor regarding outstanding claims, collection activity, unresolved discrepancies, and overall progress.
Assist with billing-related activities and other Accounts Receivable functions as needed.
Perform other duties and special projects as assigned.