Apprentice Success Coach

Hawkeye•Pasadena, CA

21d•$24 - $25•Onsite

About The Position

This position focuses on guiding job seekers through their career and educational preparation. The role involves developing Individual Employment Plans (IEP), identifying job and work experience opportunities, and actively participating in job fairs and hiring events. The Success Coach will provide career coaching, case management, and referral services, assessing client needs and skills. Data entry into mandated databases and maintaining accurate case files are crucial. The role also involves collaborating with external partners, researching training providers, conducting orientation sessions, and staying current on labor market trends. Extensive local travel is required.

Requirements

Strong service-orientation and interpersonal skills; develops rapport and works successfully with a diverse population of clients, co-workers, potential employers, and other external agencies
Critical thinking, self-motivation and a high degree of integrity and ethics are essential.
Ability to work independently and within a team, to work efficiently and meet deadlines in a fast-paced, multi-task environment.
Ability to work effectively under pressure and demonstrate problem-solving skills, while maintaining diplomacy, courtesy and professionalism.
Ability to change direction as priorities shift and thrive in environments that require the ability to adapt to changing circumstances.
Excellent customer relations skills, ability to exercise reasonable judgment and maintain confidentiality.
Ability to work with minimal supervision.
Strong written and oral communication skills.
Ability to read, analyze, and interpret data appropriately.
Proficient knowledge of Microsoft office including word and excel.
Ability to travel and to work flexible hours.
Valid CA driver's license and state-required auto insurance required.

Nice To Haves

BA/BS degree preferred.
Non-profit experience preferred.
Spanish/English bilingual preferred.
Knowledge of CalJobs and quality control process preferred.
Global Career Development Facilitation Certification or Workforce and Career Development Certification preferred.

Responsibilities

Develop and guide job seekers through the preparation of Individual Employment Plans (IEP) based on their career and educational goals.
Research and identify potential employers regarding job opportunities or work experience opportunities aligned with client caseload needs.
Utilize both internal and external job boards and interface with administrative personnel to ensure the internal job board is updated.
Participate in on-site job fairs and mass interviewing and/or hiring activities; participates on Job Search work teams and job clubs; may facilitate job clubs independently or with BDP.
Provide career coaching and case management services to clients including tracking the clients’ progress in training and job search activities.
Outreach and collaborate with external partners to develop job leads and job orders to meet the needs of job seekers and employers.
Provide referral and tracking of clients into programs provided on-site at the centers, as well as maintain contact with network partners to ensure that participants are receiving appropriate services.
Assess jobseeker’s employment and training needs and skills through interviewing, testing and other strategies.
Perform data entry into mandated databases as required by contract, policies and procedures, and update databases to maintain files and documentations.
Assists in developing, maintaining and leading viable Business Advisory Collaborative and other partnership opportunities or events.
Review and process required documentation for various training enrollment and completion.
Act as liaison for client with internal personnel or on-site agencies and external service providers, during all phases of training, placement and retention, in order to ensure consistent flow of benefits and services
Research, evaluate, and maintain partnerships with training providers for both vocational and remedial training
Conduct orientation sessions, workshops, and other group presentations that prepare job seekers for real-life business needs and expectations.
Follow all policies, procedures and regulations related to eligibility documentation and ensure that case files have originals and/or copies of eligibility documentation.
Maintain accurate individual case files for each client and meet compliance requirements with all policies and procedures.
Conducts regular labor market and industry needs analysis and stays current on business and hiring trends.