Apprentice Optician

EssilorLuxottica Group • Everett, WA

3h • $19 - $26

About The Position

The Apprentice Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting outstanding associate and doctor satisfaction. The role demonstrates all aspects of the Neighborhood Eye Care Experience. Under the guidance and instruction of an Optician, the Apprentice Optician supports customers with eyewear selection and fitting, processes orders, and maintains the store’s merchandise and displays.

Requirements

• High school graduate or equivalent.
• Registered in a state licensure program, where applicable, or equivalent schooling.
• Previous optical and retail experience.
• Knowledge of state/provincial licensing and guidelines.
• Knowledge of current optical theory and practices.
• Strong communication and listening skills with customers and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Awareness of current fashion trends.
• Strong interpersonal skills, including being friendly, caring, and patient.
• Sales skills and knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Prior sales training.

Responsibilities

• Greet customers promptly, determine the reason for their visit, explain how to shop at Pearle Vision, and escort them to the appropriate location in the store.
• Review prescriptions and identify special needs under guidance.
• Demonstrate adherence to the Neighborhood Eye Care Experience and provide accurate, thorough service; identify and quickly resolve customer concerns.
• Use the Eyewear Consultation Folder to educate customers about products, guarantees, services, eyewear care, complimentary adjustments, and follow-up services.
• Under an Optician’s guidance, take and record measurements, adjust or fit eyewear, ensure finished eyewear meets optical standards and customer requirements, and troubleshoot vision issues to determine an appropriate course of action.
• Describe lens and frame features and benefits and help customers select eyewear suited to their needs.
• Accurately enter customer and prescription information into the software system and follow eyewear orders through processing.
• Operate the cashier terminal when required, collect payments, and follow company security procedures for transactions including credit cards, layaways, discounts, insurance, and coupons.
• Inform customers of expected eyewear delivery dates.
• Maintain clean, attractive, and organized displays and inventory; inform management of potential safety issues and demonstrate safe work habits.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED