Appraiser

UNIVISTA HOLDINGS LLC•Casselberry, FL

4d•$45,000 - $65,000

About The Position

Loyalty is hiring a skilled, detail-oriented Appraiser to determine the market value and condition of vehicles and prepare detailed appraisal reports. The role evaluates cars, trucks, and other motor vehicles based on factors such as age, make, model, mileage, and overall condition. The Appraiser examines damaged vehicles, assesses repairability and total-loss valuations, estimates repair costs, and supports claim handlers on vehicle repair issues. The role also involves communicating with customers and repair facilities and providing professional customer service throughout the claims process.

Requirements

High school diploma or G.E.D.
At least 6 months of claims handling or intake experience.
Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
Basic proficiency in Microsoft Office.
Valid driver’s license.

Nice To Haves

Adjuster license.

Responsibilities

Examine damaged vehicles to determine the extent of structural, body, mechanical, electrical, or interior damage.
Estimate labor and parts costs to repair or replace damaged items.
Review repair cost estimates with body shop managers or foremen.
Negotiate cost-effective solutions with repair facilities for issues that arise during the repair process.
Complete detailed inspection reports in accordance with industry standards.
Determine whether damaged parts, such as bumpers, fenders, and doors, should be repaired or replaced.
Assess whether repair is practical compared with payment of the vehicle’s market value before the accident.
Determine valuations for total-loss vehicles.
Prepare insurance forms with repair cost estimates and recommendations.
Provide claim handlers with technical support on vehicle repair issues.
Apply knowledge of market value and other factors affecting vehicle reparability.
Answer inbound calls and make outbound calls to customers.
Provide professional customer service and address customer inquiries and concerns promptly.
Interact as needed with parties who may express strong emotions or concerns about inspections or claim resolutions.