Appraiser
About The Position
Loyalty is hiring a skilled, detail-oriented Automobile Appraiser to determine vehicle market values, assess vehicle condition, and prepare detailed appraisal reports. The role evaluates cars, trucks, and other motor vehicles based on factors such as age, make, model, mileage, and overall condition. The Appraiser supports the claims process by estimating repair costs, determining whether damaged vehicles or parts should be repaired or replaced, and providing technical guidance to claim handlers. The position also involves customer service, communication with repair facilities, scheduling inspections, and maintaining accurate records.
Requirements
- High school diploma or G.E.D.
- Six months of claims handling or intake experience.
- Bilingual proficiency in English and Spanish.
- Strong customer service and communication skills.
- Basic proficiency in Microsoft Office.
- Valid driver’s license.
Nice To Haves
- Adjuster license.
Responsibilities
- Examine damaged vehicles to determine the extent of structural, body, mechanical, electrical, or interior damage.
- Estimate labor and parts costs to repair or replace damaged items.
- Review repair cost estimates with body shop managers or foremen.
- Negotiate cost-effective solutions with repair facilities for issues that arise during the repair process.
- Complete detailed inspection reports in accordance with industry standards.
- Determine whether damaged parts, such as bumpers, fenders, and doors, should be repaired or replaced.
- Assess whether repairs are practical compared with paying the vehicle’s market value before the accident.
- Determine valuations for total vehicle losses.
- Prepare insurance forms with repair cost estimates and recommendations.
- Provide claim handlers with technical support on vehicle repair issues.
- Apply knowledge of market value and other factors affecting vehicle reparability.
- Answer inbound calls and make outbound calls to customers.
- Provide professional customer service throughout the claims process and respond promptly to inquiries and concerns.
- Keep management apprised of developments.
- Set priorities for scheduling inspections and related work.
- Maintain technical knowledge of the automotive repair industry.
- Maintain detailed, accurate, and timely records.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
