Appointment Setter | Inside Sales

BATH MAKEOVER BY SHUGARMAN'S, INC.•, (Multiple States)

19d•$60,000 - $85,000•Remote

About The Position

Shugarman’s Bath is hiring a remote, full-time Appointment Setter for its Scheduling team. This high-volume inside-sales role is often the first live conversation a homeowner has with the company. The Appointment Setter connects with homeowners who have requested information about bathroom remodeling, learns about their project and priorities, builds value in a consultation, addresses hesitation, and books qualified appointments for Design Consultants. The role involves making 100 or more calls per day, following up with leads, and using coaching and performance data to improve results. Compensation includes a guaranteed base of $22 per hour, uncapped demo pay for each demo above the monthly minimum, and monthly team bonuses and daily spiffs. The company describes typical year-one earnings for strong performers as $60,000 to $85,000 or more, with a path to $100,000 or more. There are three performance levels, with base pay up to $30 per hour. The position offers two set weekly schedules, both in Pacific Time: Monday to Friday, 10:45 a.m. to 7:15 p.m., or Tuesday to Saturday, 8:45 a.m. to 5:15 p.m. Applicants are asked to indicate their preferred shift. Shugarman’s Bath is a Southern California bathroom remodeling company specializing in shower and tub transformations. The company emphasizes accountability, teamwork, continuous improvement, and strong results. Candidates must complete aptitude and personality testing, and the successful candidate will be subject to a pre-employment background check.

Requirements

Confident, professional phone presence and the ability to build rapport quickly.
Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script.
Confidence handling objections and guiding conversations toward a clear next step.
Competitive, goal-oriented mindset and motivation to achieve measurable results.
Resilience and the ability to hear “no” and bring the same confidence to the next opportunity.
Strong accountability, reliability, and follow-through.
Coachable mindset and ability to turn feedback into action quickly.
Ability to stay focused, productive, and self-motivated in a remote environment.
Reliable high-speed internet connection and a quiet, professional workspace.
Strong computer skills and ability to quickly learn and navigate CRM and communication systems.

Nice To Haves

Experience in inside sales, appointment setting, outbound sales, or another performance-driven role (strongly preferred).

Responsibilities

Make 100 or more outbound calls per day to homeowners who requested information, and handle inbound calls as needed.
Convert new and existing leads into qualified appointments for Design Consultants.
Ask discovery questions to understand homeowners’ projects, needs, motivations, and timelines.
Build value in the consultation and confidently ask for the appointment.
Address questions, hesitation, and objections while maintaining a positive customer experience.
Follow up consistently with leads by phone, text, and email.
Re-engage previous opportunities and convert renewed interest into appointments.
Maintain accurate customer information and detailed notes in the CRM.
Work toward defined appointment-setting goals and performance KPIs.
Use call coaching, scorecards, and performance data to improve performance.
Record and send personalized video messages to homeowners after booking to build a connection before their consultation.

Benefits

Company-provided equipment.
Internet stipend.
Eight paid holidays per year.
Up to 80 hours of vacation accrued annually.
40 hours of sick time per year.
401(k) eligibility after 90 days.
Medical insurance, with the company contributing 50% toward the base plan premium.
Additional benefit options including dental, vision, life insurance, HSA, and FSA.
Ongoing coaching and professional development.
Opportunities for career growth.