Appointment Setter

OGD Overhead Garage Door LLC•Fort Worth, TX

11d•Onsite

About The Position

OGD Overhead Garage Door is a growing, multi-brand commercial and residential garage door company serving customers nationwide. The Appointment Setter works at the company’s headquarters in Fort Worth, Texas, in a phone-based sales role. The position converts inbound leads into appointments for technicians, provides prospective customers with information about products and services, and contributes to revenue growth. Success is measured by appointments set and lead conversion, rather than calls handled alone. Training takes place in the office Monday through Friday. After training, the role requires a five-day workweek that includes Saturday and Sunday every week, plus three weekdays. Weekend shifts fall within 7 AM–6 PM, and the three weekday shifts are 10 AM–7 PM. Specific weekdays may vary according to business needs. The company’s stated hours of operation are Monday through Friday, 6 AM–7 PM, and Saturday through Sunday, 7 AM–6 PM. Compensation is $18 per hour, with performance incentive bonuses of up to $1,000 per month.

Requirements

At least one year of experience in appointment setting, sales, telemarketing, or a phone-based sales environment is preferred.
Demonstrated ability to convert leads into booked appointments.
Excellent written and verbal communication skills and a persuasive, confident phone presence.
Comfort working toward appointment and conversion targets in a fast-paced, performance-driven environment.
Ability to multitask and prioritize while managing a high volume of leads.
Proficiency in Microsoft Office Suite and experience with CRM and other sales tools.
Availability to work Saturdays and Sundays every week after training, plus three weekdays.

Nice To Haves

At least one year of experience in appointment setting, sales, telemarketing, or a phone-based sales environment.

Responsibilities

Convert inbound calls, emails, and chats from prospective customers into scheduled technician appointments.
Engage prospects using a consultative, sales-oriented approach to uncover needs, build rapport, and encourage booking.
Provide accurate information about products and services to help prospects make booking decisions.
Confirm appointment details, coordinate with dispatch and other departments, and ensure timely follow-through.
Overcome objections and address prospect concerns to improve booking and conversion rates.
Maintain accurate records of leads, appointments, and interactions in the system.
Collaborate with other departments to resolve customer issues and protect customer satisfaction.
Stay current on products, services, promotions, and company policies.
Meet or exceed individual appointment-setting and conversion targets.
Perform other duties as assigned.