Appointment Setter / Administrative Assistant

Regis Remote Office

22d

About The Position

We are seeking a friendly, organized, and reliable Appointment Setter / Administrative Assistant to join a dental practice. The position manages patient appointments, answers phones, communicates with patients, and provides administrative support to help the dental office run smoothly and efficiently. The ideal candidate is personable, professional, detail-oriented, and comfortable communicating with patients by phone, text, and email. Previous dental or medical office experience is preferred but is not required for the right candidate. The role includes scheduling and following up on appointments, maintaining patient records, assisting with check-in and check-out, handling payments and basic insurance administration, and supporting the dentist and office manager with general administrative tasks. It also requires providing welcoming, professional service while protecting patient privacy and confidentiality.

Requirements

Excellent verbal and written communication skills.
Friendly, professional, and confident telephone manner.
Strong organizational and time-management skills.
Ability to multitask in a busy dental office environment.
Comfort with computers, email, scheduling software, and electronic records.
Strong attention to detail.
Dependable, punctual, and team-oriented.

Nice To Haves

Previous dental, medical, customer service, receptionist, or appointment-setting experience.
Knowledge of dental terminology or dental practice management software.

Responsibilities

Answer incoming phone calls and respond promptly and professionally to patient inquiries.
Schedule, confirm, reschedule, and cancel patient appointments.
Contact patients who are due for appointments or have outstanding treatment.
Follow up with new patient inquiries and convert calls or leads into scheduled appointments.
Send appointment reminders and follow-up communications by phone, text, or email.
Maintain an accurate and organized appointment schedule, communicate appointment availability, and help minimize cancellations and no-shows.
Provide patients with basic information about office policies, services, and appointments.
Maintain accurate patient records and update contact information as needed.
Assist with patient check-in and check-out.
Collect payments and provide receipts when required.
Verify basic insurance information and assist with insurance-related administrative tasks.
Handle incoming and outgoing correspondence and maintain organized digital and paper files.
Assist the dentist and office manager with general administrative tasks.
Create a warm and welcoming experience for every patient and address patient questions and concerns with professionalism and empathy.
Protect patient privacy and maintain confidentiality.
Build positive relationships with patients and encourage long-term patient retention.