Appointment Scheduling Specialist – Family Care Clinic – Full-Time, Days

#REF!•Lewisville, TX

1d•Hybrid

About The Position

The Appointment Scheduling Specialist is responsible for answering phone calls and scheduling patient appointments. This role involves conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments. The specialist may also collect fees such as co-pays/co-insurance, gather insurance information and patient personal data, and obtain authorizations/referrals prior to appointments as needed. A key aspect of this role is demonstrating positive professional customer service with all patients, staff, and visitor contacts. This position is full-time, with day shifts, and is located within the Family Care Clinic.

Requirements

High School Diploma or equivalent (required)
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years related experience in Healthcare environment (strongly preferred)

Responsibilities

Answering phone calls and scheduling patient appointments
Conduct patient pre-certification / to ensure coverage for appointments and medical care
Schedule tests, procedures, and referral appointments
May collect fees such as co-pays / co-insurance
Gathers insurance information and patient personal data
Obtain authorizations / referrals prior to appointments as needed
Demonstrates positive professional customer service with all patients, staff, and visitor contacts
Performs other duties as assigned