Appointment Scheduler

E.N.T. Specialty Partners • Irving, TX

7d • Remote

About The Position

The Appointment Scheduler manages a high volume of inbound and outbound calls in a courteous and efficient manner. The role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to callers. The position is remote based and involves coordinating functions across multiple office settings and interacting with clinical staff, providers, and administrative staff. Responsibilities may evolve as clinic needs change.

Requirements

• High school diploma or equivalent required.
• Proficiency in electronic health record systems.
• Strong understanding of medical terminology.
• Excellent verbal and written communication skills and ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, attention to detail, and ability to manage competing priorities.
• Demonstrate attention to detail and accuracy, a positive attitude, compassionate care, professionalism, confidentiality, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
• Ability to sit for extended periods; manual dexterity for frequent computer and phone use.

Nice To Haves

• Experience with eClinicalWorks or a similar platform preferred.
• ENT knowledge is a plus.

Responsibilities

• Manage large volumes of inbound and outbound calls while identifying oneself and the clinic.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in interactions with patients, staff, and providers.
• Coordinate functions across multiple office settings and interact with clinical, provider, and administrative staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED