Applied AI Delivery Lead - NYC

OpenAI • New York, NY

2d • $234,000 - $335,000

About The Position

OpenAI’s largest and most strategic customers are turning AI ambition into organizational deployments. The Applied AI Delivery Lead owns priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and initial adoption. The role establishes integrated delivery plans, drives execution against launch commitments, resolves blockers, and advances measurable customer value. It partners with account and technical teams, forward-deployed engineers (FDEs), customers, and delivery partners to translate customer priorities into successful deployments. The lead provides clear visibility into delivery progress, risks, and expected outcomes, supporting informed decisions and connecting execution to consumption and growth.

This is a senior, customer-facing role requiring the ability to move between executive discussions and the practical details that determine deployment success. The successful candidate brings technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude and ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including identifying material risks, navigating competing priorities, and driving timely decisions.
• Experience building trust with customers and leading across teams outside one's reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, including the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.
• Commercial awareness and understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

Responsibilities

• Own priority AI initiative delivery, leading complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive integrated delivery plans, defining scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Identify risks and blockers early, address dependencies and resource constraints, and bring stakeholders together to resolve tradeoffs and keep delivery moving.
• Lead launch readiness and activation, including rollout and enablement planning, addressing technical and organizational readiness gaps, and removing barriers to initial adoption and usage.
• Define expected outcomes and measurement approaches with customers and account teams; track adoption and consumption, assess results against agreed baselines, and communicate achieved value.
• Lead customer and internal delivery reviews that drive decisions and action; communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Improve delivery methods by turning customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed