Applied AI Delivery Lead - Remote in AMER

OpenAI

2d • $234,000 - $335,000 • Remote

About The Position

OpenAI’s Applied AI Delivery Lead owns the delivery of priority AI initiatives for the company’s largest and most strategic customers, leading complex, high-impact deployments from planning through launch and initial adoption. The role establishes integrated delivery plans, drives execution against launch commitments, resolves blockers, and advances measurable customer value.

The Delivery Lead partners with account and technical teams, Forward Deployed Engineers (FDEs), customers, and delivery partners to translate customer priorities into successful deployments. The role provides clear visibility into delivery progress, risks, and expected outcomes, helping teams make informed decisions and connecting successful execution to customer consumption and growth. This is a senior, customer-facing position requiring technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It seeks to safely deploy AI systems with safety and human needs at their core, while valuing diverse perspectives, voices, and experiences. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude and ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including identifying material risks, navigating competing priorities, and driving timely decisions.
• Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, including engaging executives, technical specialists, and customer operators and explaining complex delivery issues clearly.
• Commercial awareness and understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

Responsibilities

• Own delivery of priority AI initiatives, leading complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive integrated delivery plans with clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Identify risks early, work through dependencies and resource constraints, and bring stakeholders together to resolve tradeoffs and keep delivery moving.
• Lead launch readiness and activation, including rollout and enablement planning, addressing technical and organizational readiness gaps, and removing barriers to initial adoption and usage.
• Define expected customer outcomes and measurement approaches with customers and account teams; track adoption and consumption, assess results against agreed baselines, and communicate value achieved.
• Lead customer and internal delivery reviews that drive decisions and action; communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed