Applications Support - Henderson

TEKsystems•Henderson, KY

5d•$17 - $17•Onsite

About The Position

The Kentucky Transportation Cabinet’s Division of Driver Licensing is hiring Driver License Credentialing Specialists to support implementation of a new digitized driver license issuance system and meet federal Real ID requirements. The role involves learning driver license issuance procedures and state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements. Specialists review and analyze applicants’ secure documents and personal information, process complex non-U.S. citizen applications, and advise applicants about driver licensing questions and concerns. Specialists must learn and use the Kentucky Driver's License Information System (KDLIS)/IDEMIA issuance program, interpret driver history records, and enter data accurately. They may be assigned to a mobile unit and travel to locations across Kentucky, such as manufacturing centers, libraries, prisons, and other local service areas. Local travel between offices and overnight stays may be required. The employer’s vehicle will be used; employees are not expected to use their own vehicle. The position requires professional conduct, a valid driver license, and a good driving record, which will be screened periodically. Candidates must pass federal fingerprint background checks. The position is a contract role based onsite in Henderson, Kentucky. Overtime, including evenings, may be necessary, up to approximately five hours per week; Saturday work is required, typically on the first Saturday of each month. The stated pay is $16.70 per hour. The posting says candidates should have a bachelor’s or associate degree, or qualifying administrative, business, research, and/or clerical experience substituted year for year. Advancement opportunities may be available within the Division of Driver Licensing.

Requirements

Very good communication skills, including by phone and in person.
Task-oriented, self-starting, and organized.
Customer service experience serving internal and external customers.
Ability to work well with others in a team environment and assist them as needed.
High personal accountability and integrity.
Ability to inspire and lead others through enthusiasm.
Interpersonal skills to work with a variety of clients.
Professional, supportive, diplomatic, flexible, and responsible conduct.
Ability to learn and use the KDLIS/IDEMIA issuance program, interpret driver history records, and enter information accurately.
Ability to learn driver licensing laws, policies, and commercial driver licensing processes.
Ability to pass federal fingerprint background checks.
Active driving record with no current or pending issues; must maintain a good driving record and hold a valid driver license.
Ability to stand for up to eight hours per day and sit at a workstation or cubicle for up to eight hours per day.
Should have a bachelor’s or associate degree, or administrative, business, research, and/or clerical experience may substitute for the required education on a year-for-year basis.
Ability to work Saturdays and, when needed, overtime including evenings.

Responsibilities

Learn digitized driver license issuance requirements and applicable state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements.
Review and analyze applicants’ secure documents and personal information.
Process complex non-U.S. citizen applications by screening original documents presented.
Learn and use the KDLIS/IDEMIA issuance program, interpret driver history records, and enter data accurately.
Become knowledgeable about driver licensing laws and policies and learn commercial driver licensing laws and processes.
Advise applicants about driver licensing questions and concerns.
Travel to issuance locations throughout the state, potentially using a mobile unit, and provide support between local offices as needed.
Communicate professionally with employees and citizens and work collaboratively with team members.
Maintain a valid driver license and good driving record.
Work overtime, including evenings when needed, and work Saturdays.