Applications Support Senior Analyst

Quva • ,

18h • $88,792 - $116,838

About The Position

The Applications Support Senior Analyst provides advanced technical and functional support for ERP, WMS, and other integrated business applications and systems, helping ensure availability, stability, and optimal performance. The role combines technical expertise with an understanding of business processes to train end users, troubleshoot issues, and proactively manage incidents affecting production environments. Acting as a liaison between IT and business users, the analyst delivers timely solutions, maintains service continuity, and communicates with stakeholders at all levels in a fast-paced, deadline-driven environment.

The analyst administers users, investigates and resolves complex application issues, performs root-cause analysis, and works with internal IT teams, software vendors, managed service providers, development teams, and EDI service providers. The role supports application upgrades, patches, configuration changes, testing, and production deployments under established change-control and validation processes. It also includes monitoring application health and availability, managing support tickets, documenting issues and solutions, producing help desk reports, recommending system improvements, and training end users.

Quva provides health-system pharmacy services and solutions, including sterile injectable outsourcing services and data software solutions. The company describes its platform as supporting pharmacy management, patient care, and operational insights.

Requirements

• Legally authorized to work in the country where the job is posted.
• Bachelor's degree in a related discipline or equivalent work experience.
• At least 5 years of experience supporting enterprise business applications, preferably ERP systems.
• Strong proficiency in identifying and evaluating complex issues and providing system solutions.
• Experience managing multiple concurrent tasks and working with various levels of management.
• Proficiency in cross-functional collaboration, verbal and written communication, and creative problem-solving.
• Experience working in a structured, quality-focused environment with an emphasis on formal change control, testing, and documentation.
• Experience working in a manufacturing environment.
• Proficiency in Microsoft Office Suite and related productivity tools.
• Ability to prioritize work, meet deadlines, and manage changing priorities.
• Strong communication skills, including active listening and clear verbal and written communication.
• A sense of urgency, accountability, and resourcefulness in a changing environment.
• Ability to work independently, learn proactively, and collaborate across organizational levels.

Nice To Haves

• Experience in a pharmaceutical environment.
• Experience with AWS and basic SQL database knowledge.
• Experience with ERP and WMS systems.
• Experience with Infor CloudSuite Industrial (CSI) / SyteLine version 10.

Responsibilities

• Administer users in ERP, WMS, and other integrated systems as needed.
• Coordinate with internal IT teams, software vendors, and managed service providers to troubleshoot and resolve application, functional, performance, and data-processing issues.
• Independently investigate and resolve complex application issues, conduct root-cause analysis, and support permanent solutions to recurring incidents with internal teams and external vendors.
• Support application upgrades, patches, configuration changes, testing, and production deployments in accordance with change-control and validation processes.
• Partner with the development team and EDI service providers to support onboarding and configuration of ERP EDI connections.
• Maintain, monitor, and troubleshoot software applications to ensure high availability and minimal downtime.
• Monitor software health, configure alerts, and conduct routine system checks.
• Record error logs and resolution steps, and maintain user guides or knowledge-base articles.
• Own and manage the application support ticket queue, including prioritization, troubleshooting, escalation, stakeholder communication, and timely resolution in accordance with service expectations.
• Build help desk reports to monitor and analyze support trends.
• Identify and recommend opportunities to improve application reliability, usability, and supporting features of ERP and other integrated systems.
• Train end users to use existing and enhanced system functionality.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, and vision.
• 401(k) retirement program with company match.
• 17 paid days off and 8 paid holidays per year.
• Career advancement opportunities at a national, industry-leading, high-growth company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior