Senior Applications Analyst

Alameda Health System • Oakland, CA

1d

About The Position

Under general direction of senior management, the Senior Applications Analyst implements, supports, and maintains AHS clinical and financial systems. The role requires a solid understanding of medical center processes and the operating environment, and helps customers maximize system capabilities to support quality patient care, cost containment, and operational efficiency. The analyst is responsible for assigned systems and functions and understands how they interrelate with other patient care and financial systems. Related duties may also be required. The listed duties are representative and may not all be performed by every employee in this classification.

The analyst provides primary support for complex, enterprise-wide clinical and financial information systems and is responsible for designing, developing, testing, and deploying AHS functionality within the assigned area. The role coordinates project specifications, testing, training, documentation, system maintenance, troubleshooting, and workflow improvement, working with customers, clinicians, other information systems teams, and vendors. The analyst manages projects and cross-functional teams, works independently with minimal supervision, and may provide rotated on-call support and work outside primary shift hours as needed.

Requirements

• Minimum six years of experience in information technology.
• Prior experience implementing a clinical, departmental, hospital, financial, or enterprise information system.
• Bachelor's degree in a relevant field from an accredited college or university preferred.
• Health care information systems experience strongly preferred.
• Clinical credential preferred for clinical system roles.
• Ability to support assigned systems and understand their relationships to other patient care and financial systems.
• Ability to manage complex projects, coordinate cross-functional teams, troubleshoot systems, and perform application testing.
• Proficiency with MS Word, Excel, PowerPoint, Visio, Project, or other department-approved software tools.
• Ability to work independently with minimal supervision and meet deliverables and service-level agreements.
• Ability to work non-primary shift hours as needed and provide rotated on-call support.

Nice To Haves

• Bachelor's degree in a relevant field from an accredited college or university.
• Health care information systems experience.
• Clinical credential for clinical system roles.

Responsibilities

• Coordinate development of client specifications, testing scripts, training curricula, and project plans for projects of simple to medium scope and complexity; manage focus and design groups for the assigned area.
• Develop and manage technical documentation using MS Word, Excel, PowerPoint, Visio, Project, or other department-approved tools.
• Develop and provide ongoing support for dictionaries, tables, screens, and parameters that support the integrity and functionality of AHS information systems; advise IS management on AHS workflow and system solutions.
• Support ongoing process-improvement and patient-safety initiatives in the assigned area; develop, manage, and maintain system, user, and training documentation; provide rotated on-call support and meet organizational service-level agreements.
• Maintain knowledge of industry-wide information technology standards and pursue educational needs that support professional development.
• Manage and perform troubleshooting across AHS systems, coordinating with customers, other Information Systems teams, and vendor representatives; manage and perform application testing for maintenance releases, integrated testing, and fixes.
• Manage unit- or department-based complex projects and cross-functional teams; assist in developing technology strategies and improving AHS workflow processes for the assigned area.
• Plan and coordinate maintenance of system tables, such as security classes, aggregates, order reference, and charge master.
• Provide primary support for complex, enterprise-wide financial and clinical information systems; design, develop, test, and deploy AHS functionality in the assigned area.
• Recommend and develop solutions to system requirements; collaborate with physicians, nurses, and other groups on medical center information system development and coordinate with project team members to ensure integrated design and functionality.
• Work across functional boundaries, including orders, results, clinical documentation, finance, patient billing, and patient management, to ensure consistency with AHS functions and address downtime procedures.
• Complete deliverables on time in a self-directed, organized manner with minimal supervision, and communicate Information Systems goals and objectives in a customer-service framework.
• Work during non-primary shift hours as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior