Research Applications Analyst Senior

Mass General Brigham•Somerville, MA

1d•$93,954 - $136,739•Hybrid

About The Position

The Research Applications Analyst Senior is a senior member of Mass General Brigham’s Digital Research team, supporting technology solutions used across the research community. The role leads analysis, design, implementation, testing, optimization, and ongoing support of research applications and workflows, primarily Epic Research and related digital research solutions. The Senior Analyst partners with research teams, operational leaders, clinical stakeholders, Digital colleagues, and application teams to understand business needs and translate requirements into technical and workflow solutions. The position independently manages complex initiatives and issues, provides subject matter expertise, and mentors other analysts. The role supports initiatives including Epic Research and COSMOS, and represents Digital Research on cross-functional projects and organizational workgroups. The position follows a hybrid work model with at least four onsite workdays per month. Occasional local travel and work outside normal business hours may be required. Participation in an on-call support rotation is required based on operational and business needs.

Requirements

At least 5 years of experience in software application development, support, or operations; information technology; clinical research operations; Epic applications; or a combination of these areas, preferably in a healthcare setting.
Experience supporting, configuring, implementing, or maintaining enterprise software applications.
Ability to analyze business requirements and translate them into technical solutions, workflow design, and system configuration.
Experience documenting workflows, business processes, functional specifications, and system design.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to manage multiple priorities while supporting operational work and project implementations.
Excellent interpersonal and communication skills and ability to work effectively with investigators, study teams, clinicians, operational leaders, and technical staff.
Ability to collaborate across Digital and research support teams to deliver integrated technology solutions.
Strong customer service orientation and commitment to high-quality support.
Ability to learn new technologies, applications, and healthcare workflows quickly.
Experience with Microsoft Office 365 and other standard business productivity tools.
Willingness to participate in an on-call support rotation based on operational and business needs.
Ability to occasionally work outside normal business hours for implementations, upgrades, issue resolution, maintenance, and other operational priorities.
Ability to make occasional local trips to Mass General Brigham hospitals, research sites, vendor locations, and conferences.

Nice To Haves

Bachelor’s degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Clinical Research, or a related field.
Epic Research certification, or ability to obtain certification within six months of hire.
Experience in a healthcare, academic medical center, or clinical research environment.
Knowledge of Epic applications; experience with Epic Research functionality.
Understanding of clinical research workflows, including study startup, protocol management, research billing, participant management, or regulatory processes.

Responsibilities

Serve as a senior subject matter resource for Epic Research functionality and related research applications and workflows.
Partner with investigators, research coordinators, clinical teams, and operational stakeholders to understand research technology needs and identify appropriate solutions.
Lead analysis, design, configuration, testing, implementation, optimization, and ongoing support of research-related workflows and applications.
Lead complex projects and enhancements from requirements gathering through implementation and post-production support.
Troubleshoot and coordinate resolution of complex application, workflow, integration, and user issues, involving Digital teams and vendors as appropriate.
Evaluate workflows and recommend improvements to efficiency, usability, standardization, and user experience.
Develop and maintain documentation, standard operating procedures, training materials, FAQs, and other resources for the research community.
Develop and deliver education and training to research users and internal support teams.
Support Digital Research initiatives, including Epic Research and COSMOS, and collaborate with clinical and technical teams where research and clinical workflows intersect.
Guide and mentor less-experienced analysts and contribute to team standards, knowledge sharing, and best practices.
Represent Digital Research on cross-functional projects, workgroups, and organizational initiatives.
Maintain knowledge of research technology, Epic functionality, regulatory requirements, and organizational policies relevant to research systems.