Applications Support - Frankfort

TEKsystems•Frankfort, KY

5d•$17 - $17•Onsite

About The Position

The Kentucky Transportation Cabinet’s Division of Driver Licensing is hiring Driver License Credentialing Specialists to support the rollout of a new digitized driver license computer system and meet increased demand for REAL ID issuance. The project focuses on learning digitized issuance requirements and state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements. Specialists review and analyze applicants’ secure documents and personal information, process complex non-U.S. citizen applications, and provide driver licensing services and guidance to applicants. The role may involve assignment to a mobile unit and limited travel to issuance locations throughout Kentucky, including manufacturing centers, libraries, prisons, and other local sites. Overnight stays may be needed, and the employee will not be expected to use a personal vehicle. Local travel between offices may also be required. The position requires professional conduct, a successful federal fingerprint background check, and an active driving record without current or pending issues; driving records are screened twice a year. The role is based onsite in Frankfort, Kentucky, and is a contract position. Saturday work and overtime, including evenings, may be necessary.

Requirements

Very good communication skills, including phone and in-person communication.
Task-oriented, self-starting, and organized.
Customer service experience serving internal and external customers.
Ability to work effectively with others in a team environment and assist as needed.
High level of personal accountability and integrity.
Interpersonal skills to work with a variety of clients.
Professional, supportive, diplomatic, flexible, and responsible conduct.
Ability to learn and use KDLIS/IDEMIA, interpret driver history records, and enter data accurately.
Ability to learn driver licensing and commercial driver licensing laws and processes.
Must pass federal fingerprint background checks.
Must have and maintain a good driving record and a valid driver's license; no current or pending driving record issues.
Ability to stand for up to 8 hours a day.
Ability to sit at a workstation or cubicle for up to 8 hours a day.
Should have a bachelor's degree or an associate degree from a college or university; administrative, business, research, and/or clerical experience may substitute for the required education on a year-for-year basis.
Must be available for required Saturday hours and possible overtime, including evenings, up to 5 hours per week.

Nice To Haves

Ability to inspire and lead others through enthusiasm.

Responsibilities

Learn digitized driver license issuance requirements and applicable state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements.
Review and analyze secure documents and personal information submitted by driver license applicants.
Process complex non-U.S. citizen applications by screening all original documents presented.
Learn and use the Kentucky Driver's License Information System (KDLIS) and IDEMIA issuance program.
Read and interpret driver history records and enter data accurately.
Become knowledgeable about driver licensing laws, policies, commercial driver licensing laws, and licensing processes.
Advise applicants on questions and concerns related to driver licensing.
Provide driver license services at assigned locations, potentially using a mobile unit and traveling throughout the state.
Work collaboratively with team members and assist them as needed.
Maintain professional conduct when interacting with employees and citizens.
Perform other duties as assigned.