Applications Support Administrator

Stout•Detroit, MI

4d•$65,000 - $150,000

About The Position

The Applications Support Specialist supports and manages a diverse and growing portfolio of business applications across Stout. The role develops a strong understanding of assigned applications, the business processes they support, and their integrations and technical dependencies while serving as a key resource for application support, troubleshooting, and problem resolution. The position also helps introduce new applications to the firm, partnering with business stakeholders, IT teams, project management, and third-party vendors during implementation and transition to ongoing support. It is suited to an experienced IT professional who is technically curious, resourceful, persistent, and comfortable exploring multiple approaches to resolve unfamiliar or complex issues.

Requirements

At least 4 years of progressive experience in information technology, application support, technical support, systems support, or a related discipline.
Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent professional experience.
Demonstrated analytical, troubleshooting, and problem-solving skills, including the ability to independently investigate complex issues through resolution.
Technical curiosity and persistence, including willingness to experiment, research, test assumptions, and use available resources to solve unfamiliar problems.
Experience supporting business applications and working with business stakeholders, technical resources, and third-party vendors.
Experience participating in technology implementations, application upgrades, migrations, integrations, or similar initiatives.
Broad understanding of IT concepts and how applications interact with infrastructure, identity, integrations, data, and security.
Ability to interpret logs, configuration information, error messages, and other diagnostic information for troubleshooting.
Strong organizational skills and ability to manage multiple priorities and assignments simultaneously.
Demonstrated initiative, ownership, attention to detail, and follow-through.
Excellent written and verbal communication skills and ability to work effectively with technical and non-technical stakeholders.
Ability to work independently and collaboratively across teams.
Ability to handle confidential and sensitive information with appropriate discretion.
Proficiency with Microsoft Office and Microsoft 365 applications.
Must be qualified to work in the U.S. without employer sponsorship.

Nice To Haves

Experience supporting or administering multiple enterprise or business applications.
Project coordination or project management experience.
Familiarity with application integrations, APIs, databases, SQL, application logs, scripting, or similar troubleshooting technologies.
Familiarity with identity and access management, including application permissions, role-based access, and single sign-on.
Experience with incident, problem, and change management practices.
Experience working in a professional services environment.

Responsibilities

Assume operational ownership of assigned business applications and understand their functionality, configuration, integrations, dependencies, data flows, security requirements, and support models.
Provide technical and operational support for existing and newly implemented applications, including investigating and resolving complex issues.
Use logs, configuration settings, data, vendor documentation, diagnostic tools, and other resources to troubleshoot application issues and identify root causes.
Investigate problems without obvious solutions by testing hypotheses and exploring alternative technical approaches until an appropriate resolution or path forward is identified.
Coordinate with business stakeholders, IT teams, and third-party vendors to resolve application issues and ensure high-priority matters are escalated and communicated appropriately.
Identify recurring issues, risks, and opportunities to improve application reliability, usability, performance, and support processes.
Work with business stakeholders to understand requirements and application-related challenges and identify practical technical solutions.
Participate in application implementations, upgrades, migrations, integrations, and enhancements.
Work with the Project Manager on requirements, testing, issue and risk tracking, implementation planning, and deployment activities.
Support new applications' transition into ongoing operations, including documentation, knowledge transfer, support procedures, and operational readiness.
Manage assigned application activities and smaller initiatives from inception through completion.
Coordinate with application vendors on technical support, maintenance, upgrades, and enhancements.
Assist with application configuration, integrations, APIs, access, permissions, and security-related activities.
Develop and maintain application documentation, support procedures, and technical knowledge resources.
Learn new applications, technologies, and business processes as Stout's application portfolio evolves.

Benefits

Annual bonus plan eligibility.
Medical and dental plans.
Vision coverage.
Disability and life insurance.
401(k) plans.
Wellness-focused benefits.
Personal Time Off based on standard work hours and years of service, or Discretionary Time Off, depending on employment category.
Firm-observed holidays.
Ongoing training and mentorship.
Employee resource groups and performance feedback.
Flexible work schedules.
Discretionary time off policy.