Applications Support Associate

Bridge Investment Group•Arlington, VA

About The Position

Bridge Property Management (an affiliate of Bridge Investment Group) manages more than 170 multifamily communities. The Applications Support Associate, also referred to as Technology Operations Associate, supports the software platforms used by onsite and corporate teams. The role resolves support requests, works directly with system users, tests software releases, and helps shape support processes as Bridge Property Management builds its technology team. It offers a foundation for an IT support career and opportunities to learn and grow. The associate supports platforms including Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent, and assists with property onboarding, property sales, and data cleanup projects as needed. The anticipated wage scale is $75,000 to $78,000 per year, with eligibility for an annual discretionary performance-based bonus. Final compensation depends on factors such as experience and education, and the stated scale may not apply to positions in other states or locations.

Requirements

Experience with a property management software system such as Yardi, RealPage, MRI, or similar.
Experience handling support requests in a ticketing or help desk system such as ServiceNow, Zendesk, or Freshworks; ServiceNow training will be provided.
A step-by-step approach to troubleshooting.
Clear, friendly communication with people at every level.
Strong organization and attention to detail.

Nice To Haves

Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow.
Experience with Blue Moon, Domuso, BILT, SmartRent, Yardi CRM IQ, or Compliance Manager.
Experience with software testing or release validation.
Bachelor’s degree in Business, Real Estate, IT, or a related field, or equivalent experience.

Responsibilities

Resolve support requests from property managers, community managers, and corporate staff from intake through closure using ServiceNow.
Troubleshoot supported platforms, identify root causes, and resolve issues.
Set up, modify, and remove Yardi user access in coordination with HR and property operations.
Escalate issues to software vendors when necessary and follow through to resolution.
Test software updates before release and report whether they are ready.
Document fixes in tickets and knowledge base articles, and identify recurring issues across properties.
Support new property onboarding, property sales, and data cleanup projects as needed.

Benefits

Eligibility for an annual discretionary performance-based bonus.
Medical, dental, and vision insurance options.
Optional critical illness, accident, legal and identity theft, and pet insurance coverage.
Company-paid life insurance, with the option to purchase additional coverage.
Company-paid long-term disability coverage.
Access to a benefits concierge service.
Access to mental health and well-being resources.
401(k) plan with dollar-for-dollar company match up to 6% of pay; contributions are immediately vested, and eligible employees are automatically enrolled at a 4% contribution rate.
Paid time off.
11 paid holidays annually.
Paid parental leave for eligible employees, with leave amounts depending on caregiver status and length of service.
Tuition reimbursement of up to $5,000 per year for pre-approved education expenses; repayment obligations may apply if employment ends before 24 months.