Applications Support Associate

Bridge Investment Group•Sandy, UT

3d•$75,000 - $78,000

About The Position

Bridge Property Management (an affiliate of Bridge Investment Group) operates more than 170 multifamily communities. The Applications Support Associate, also referred to as Technology Operations Associate, supports onsite and corporate teams that rely on software platforms in their daily work. This role resolves support requests, works directly with users, and tests software releases before they go live. As part of a newly established technology team, the associate will help shape support practices and gain a foundation for an IT support career, with opportunities to learn and grow. The role supports property management platforms including Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent. It also contributes to new-property onboarding, property sales, and data-cleanup projects as needed. The anticipated annual wage scale is $75,000 to $78,000, with eligibility for an annual discretionary performance-based bonus. The final offer may depend on experience, industry background, education, and other factors. Pay scales may vary by state or location. Bridge offers a comprehensive benefits package. Eligibility and availability vary by position, employment status, length of service, and plan terms. The company describes its workplace as inclusive and evaluates candidates based on merit, with reasonable accommodations available during recruitment. Applicants may also voluntarily arrange one-on-one Culture Conversations with staff; participation does not affect the hiring process.

Requirements

Experience with a property management software system such as Yardi, RealPage, MRI, or similar.
Experience handling support requests in a ticketing or help desk system such as ServiceNow, Zendesk, or Freshworks; ServiceNow training will be provided.
A step-by-step approach to troubleshooting and clear, friendly communication with people at every level.
Strong organization and attention to detail.

Nice To Haves

Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow.
Experience with Blue Moon, Domuso, BILT, SmartRent, Yardi CRM IQ, or Compliance Manager.
Experience with software testing or release validation.
Bachelor’s degree in Business, Real Estate, IT, or a related field, or equivalent experience.

Responsibilities

Resolve support requests from property managers, community managers, and corporate staff from intake through closure using the ServiceNow ticketing system.
Troubleshoot issues across platforms including Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent, identifying root causes.
Set up, change, and remove Yardi user access in coordination with HR and property operations.
Escalate issues to software vendors when needed and follow through to resolution.
Test software updates before release and report whether they are ready.
Document fixes in tickets and knowledge base articles, and flag recurring issues across properties.
Support new-property onboarding, property sales, and data-cleanup projects as needed.

Benefits

Medical, dental, and vision insurance options.
Optional critical illness, accident, legal and identity theft, and pet insurance coverage.
Company-paid life insurance, with the option to purchase additional coverage.
Company-paid long-term disability coverage.
Benefits concierge service.
Mental health and well-being resources.
401(k) plan with dollar-for-dollar company match up to 6% of pay; contributions are fully vested immediately, with eligible employees automatically enrolled at a 4% contribution rate.
Paid time off (PTO).
11 paid holidays annually.
Paid parental leave for eligible employees, subject to service requirements; additional leave may be available to eligible primary caregivers after two years.
Tuition reimbursement of up to $5,000 per year for pre-approved education expenses.