Applications Support - Maysville
About The Position
The Driver License Credentialing Specialist supports the Kentucky Transportation Cabinet’s Division of Driver Licensing during the rollout of a digitized driver license issuance system. The role learns and applies new issuance requirements and state and federal rules, including REAL ID, Commercial Driver Licensing, and National Driver Register requirements. It reviews applicants’ secure documents and personal information and processes complex applications at driver license service locations. Specialists may be assigned a mobile unit and travel to locations across Kentucky; overnight stays may be needed. The agency supplies transportation, so employees are not expected to use their own vehicles. Local travel between offices may also be needed. The position is based onsite in Maysville, Kentucky, with Saturday hours required and overtime, including evenings, potentially needed up to five hours per week. There may be opportunities for advancement within the Division of Driver Licensing.
Requirements
- Must pass federal fingerprint checks.
- Must maintain an active, good driving record with no current or pending issues and hold a valid driver's license; records are screened twice a year.
- Must be able to stand for up to eight hours a day and sit at a workstation or cubicle for up to eight hours a day.
- Very good communication skills, including by phone and in person.
- Task-oriented, self-starting, and organized.
- Customer service experience serving internal and external customers.
- Ability to work well with others in a team environment and assist colleagues as needed.
- High level of personal accountability and integrity.
- Ability to work professionally, supportively, diplomatically, flexibly, and responsibly with diverse clients and coworkers.
- Interpersonal skills to work with many different clients.
- Ability to learn driver licensing laws and policies, Commercial Driver Licensing laws and processes, and the KDLIS/IDEMIA issuance program.
- Either a bachelor's degree or administrative, business, research, and/or clerical experience substituting for the required education on a year-for-year basis.
- Ability to work required Saturday hours and overtime, including evenings, when needed.
Nice To Haves
- Ability to inspire and lead others through enthusiasm.
Responsibilities
- Learn digitized driver license issuance requirements and applicable state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register requirements.
- Review and screen original secure documents presented by driver license applicants and process complex applications.
- Learn and use the Kentucky Driver's License Information System (KDLIS)/IDEMIA issuance program.
- Read and interpret driver history records and enter data accurately.
- Advise applicants on driver licensing questions and concerns.
- Work with colleagues in a team environment and assist them as needed.
- Travel to driver license issuance locations and provide services at varying locations throughout Kentucky, as assigned.
- Perform other duties as assigned.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, such as PTO, vacation, or sick leave, if eligible.
