Applications Scientist - NGS Design

Danaher•Coralville, IA

19h•Onsite

About The Position

The Applications Scientist – NGS Design provides expert technical support and custom next-generation sequencing (NGS) panel design for customers, Sales, and internal teams throughout the pre-sales process. The position also supports collaborative projects and documents customer interactions. It is part of the NGS Design group within Scientific Applications Support and is located on-site in Coralville, Iowa, or Raleigh, North Carolina. The role reports to the Scientific Applications Support Manager - NGS.

Requirements

Bachelor’s degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, or Bioinformatics.
Effective written and verbal communication skills, with the ability to tailor messages to the audience.
Ability to understand and articulate complex scientific, interpersonal, regulatory, and business issues.

Nice To Haves

Master’s degree or PhD.
Deep expertise in NGS applications, with more than 3 years in the genomics industry preferred.
Experience designing custom capture panels for target enrichment, with more than 1 year of experience preferred.
Experience in a customer support or customer-facing role.
Advanced theoretical knowledge, practical experience, and troubleshooting experience in NGS library preparation and targeted resequencing workflows.
Experience with NGS bioinformatics algorithms and software; extensive Python and Galaxy experience preferred.

Responsibilities

Provide prompt, high-quality xGen hybridization and amplicon custom panel designs during the pre-sales process.
Provide technical product support to customers through presentations, conference calls, and email.
Support IDT service departments and Sales teams by consulting on or escalating product questions, customer issues, and technical inquiries.
Document incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
Provide backup design and analysis support for collaborative projects, strategic partners, and NGS applications development.