Bioinformatics Application Scientist, NGS - AMER

Twist Bioscience

2d•$125,000 - $141,000•Remote

About The Position

Twist is seeking a customer-facing bioinformatics professional to serve as a technical application scientist and an integral member of the Sales team. The role acts as a liaison between customers and Twist, helping customers understand scientific and technical challenges and how custom NGS panels may address them. The position provides pre- and post-sales support and supports market development for Twist’s NGS target enrichment portfolio. Prior experience with next-generation sequencing and target enrichment is essential for translating customer requirements to internal teams. The position can be remote and requires travel of up to 10%.

Requirements

PhD in Bioinformatics, Genetics, Molecular Biology, or a related field and 2+ years of biotech/commercial experience in genomics; alternatively, a BS or MS in one of these fields and 7+ years of biotech/commercial experience in genomics.
Strong technical knowledge of NGS applications and the bioinformatics required to support NGS data analysis, including Whole Exome Sequencing, RNA-seq, and Methylation.
Knowledge and experience using bioinformatics tools such as BWA, GATK, IGV, UCSC, SAMtools, Picard, and bedtools.
Experience working in a Linux environment and with command-line applications.
High self-motivation and demonstrated ability to work in a collaborative team environment.
High attention to detail and a strong work ethic.
Excellent verbal and written communication skills.

Nice To Haves

Background in Medical Genetics, Oncology, or Immunology.
Deep understanding of molecular and medical genetics.
4+ years in a customer-facing role.
Wet lab experience with molecular biology and NGS library preparation.

Responsibilities

Provide expert understanding and strong technical competency in pre- and post-sales discussions of Twist’s NGS capabilities and product offerings with customers.
Design and support custom NGS panel designs using an existing design workflow to meet customer goals (White Glove Service).
Provide bioinformatics support for NGS data analysis, including customer troubleshooting, proof-of-concept experiments, and general pipeline questions.
Support the Sales team in technical discussions, presentations, and customer meetings.
Provide high-level technical support and guidance or input on experiments involving Twist’s products.
Keep up to date with current genomic research and advancements in the field.
Liaise between customers, the Sales team, Product Management, and internal teams including R&D and Production.
Identify, nurture, and manage collaborations with the Sales team to network with customers and provide Product Marketing feedback on customer requirements for new applications or products.
Travel locally and regionally, approximately 10% of the time, to work in the field with Sales, attend meetings with key customers, or attend internal meetings.
Comply with applicable Quality Management System (QMS) and Information Security Management System (ISMS) standards in daily activities and ensure products or services meet regulatory and customer requirements and established QMS/ISMS policies and procedures.
Follow regulatory and ISO 13485 requirements.