Applications Manager

Canopy Careers•Jackson, MS

About The Position

Canopy Children’s Solutions is a nonprofit provider of children’s behavioral health, educational, and family support services. The Applications Manager leads the team responsible for an assigned portfolio of software applications and application platforms. The role translates organizational priorities into application roadmaps, lifecycle plans, support priorities, and improvement initiatives while managing vendor relationships and coordinating integrations and application changes. In partnership with clinical, operational, administrative, and technology stakeholders, the manager supports reliable, usable, secure, and compliant applications that meet organizational needs. The manager supervises and develops team members, allocates work across support and projects, provides technical guidance, and coordinates application lifecycle activities, integrations, testing, release planning, security, and operational support. The role also manages vendor relationships and licensing, supports application continuity planning, and evaluates application performance and improvement outcomes. Availability is required 24/7 for critical application system problems.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, Healthcare Administration, or a related field; equivalent combinations of education and relevant experience may be considered.
At least five years of experience within the past ten years supporting, implementing, administering, or managing enterprise applications, software platforms, technology-enabled business processes, or related systems in a complex organizational environment.
Three years of experience leading application teams or cross-functional technology initiatives, including work coordination, delivery commitments, and stakeholder management, is preferred.
Direct supervisory experience is preferred.
Experience with application lifecycle management, vendor relationship management, system implementation, business process analysis, change management, application support, documentation, testing coordination, and stakeholder engagement is preferred.
Working knowledge of reporting concepts, SQL/database concepts, system integrations, data quality, application security, role-based access, and healthcare or human-services technology environments is preferred.
Ability to communicate effectively with technical and non-technical coworkers.
Availability to respond 24/7 to critical application system problems.

Nice To Haves

Experience leading application-enabled process improvements and evaluating results using measures such as reduced manual effort, duplicate entry, turnaround time, error rates, and user adoption.
Experience evaluating application portfolios and developing modernization recommendations addressing platform reuse, consolidation, technical debt, scalability, and retirement of redundant or unsupported solutions.
Experience leading AI enablement and adoption, including use-case prioritization, solution evaluation, team coaching, pilot assessment, and transition of successful solutions into supported use within privacy, security, and governance requirements.
Experience designing and implementing workflow automation and self-service capabilities using application configuration, integrations, and low-code/no-code platforms, with attention to access controls, maintainability, and support.
Experience evaluating application and integration designs across SaaS, cloud, and on-premises environments, including APIs, authentication, data flows, scalability, maintainability, and support requirements.
Experience delivering application improvements incrementally through prioritized backlogs, phased implementation, and user feedback while balancing business value, security, quality, and supportability.
Working knowledge of application monitoring and production automation support, including logs, operational metrics, actionable alerts, scheduled jobs, automated data exchanges, and exception handling and recovery.
Experience supporting application resilience and recovery planning, including dependencies, recovery priorities, vendor recovery capabilities, documented procedures, and recovery exercises.
Experience with enterprise applications, EHR administration and optimization, clinical documentation, service workflows, billing interfaces, SaaS systems, SQL/reporting tools, integration concepts, APIs, workflow automation tools, application security/access management, and Microsoft 365/Power Platform or comparable technologies.

Responsibilities

Lead the assigned application portfolio, including EHR systems and other clinical, operational, and administrative platforms.
Develop and maintain application roadmaps, lifecycle plans, enhancement strategies, and support priorities.
Supervise team members by setting goals and expectations, providing coaching and feedback, addressing performance concerns, and supporting development, cross-training, mentoring, and continuity of coverage.
Conduct IT department interviews and make recommendations regarding new hires, consultants, and replacement personnel.
Plan and allocate team workload across application support, maintenance, enhancements, and projects; balance operational coverage with strategic improvements and escalate competing priorities or resource constraints.
Provide technical guidance for application administration, configuration, troubleshooting, documentation, and improvement.
Work with organizational leaders and end users to identify process improvements, system optimization, automation, and user-experience improvements.
Document, review, and communicate functional and technical requirements, business rules, workflow impacts, application dependencies, solution scope, configuration needs, and support requirements.
Provide input to project plans and timelines and organize and deliver IT projects that sustain business activity.
Establish and maintain standards for application administration, documentation, change control, testing, support, data integrity, access and security, and operational reliability.
Coordinate upgrades, configuration changes, enhancements, user acceptance testing, release planning, change management, and code testing and migration compliance.
Coordinate application integrations, data exchanges, reporting dependencies, and interoperability with technical, data, and vendor resources.
Partner with reporting and analytics resources to define and validate application data requirements, resolve source-system data issues, and support business reporting needs.
Coordinate user guidance, training resources, and knowledge transfer to support adoption and ongoing use.
Manage vendor and technology partner relationships, deliverables, and support commitments; participate in contract reviews, price negotiations, budgeting, renewals, service evaluations, and escalations.
Maintain application inventory and licensing information, and review licensing models, utilization, version currency, and support status for budgeting, renewals, and lifecycle decisions.
Ensure assigned applications have documented intake, triage, prioritization, support ownership, escalation paths, administration procedures, and monitoring requirements.
Ensure monitoring and response coverage for critical alerts, scheduled processes, and exceptions, coordinating escalation and resolution as needed.
Coordinate issue resolution and ensure issues, root causes, resolutions, and follow-up actions are documented in the Help Desk solution.
Be available 24/7 for critical application system problems.
Partner with Infrastructure, Security, vendors, and business owners to document application recovery requirements and dependencies, and participate in continuity planning and recovery exercises.
Review operational KPIs, support trends, user feedback, and application risks; evaluate whether improvements achieve agreed outcomes and drive follow-up.
Prioritize work, follow through, and adhere to project, release, and support timelines.
Communicate effectively with technical and non-technical coworkers.
Perform other essential functions as assigned.