Applications Expert - Systems

Eddyfi • Quebec, QC

2d • Hybrid

About The Position

This role is part of our ET/UT product line. The Application Expert will serve as a technical authority for internal teams and clients, offering in-depth knowledge of products and their applications. This role involves understanding clients' technological needs, leading the design of non-destructive testing systems and methods, directing project management, and coordinating the various tasks required to complete complex projects. Eddyfi Technologies is a world-renowned company delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. The company values customer-centricity, innovation with a purpose, reliability, accountability, and collaboration. Joining the team means collaborating with experts, becoming part of an organization that values commitment, initiative, and collaboration, working in a growing business that encourages learning, curiosity, and respectful challenge, being supported through fair, transparent and equitable practices, and contributing to meaningful projects that create a lasting impact.

Requirements

• Bachelor’s degree in engineering (Physics, Electrical, Mechanical, Industrial) or equivalent experience
• 8+ years of experience
• Demonstrated experience in client relations (training, support, negotiation).
• Advanced level of English (both spoken and written).
• Strong communication skills and ability to work as part of a team.
• Strong knowledge and experience in project management.
• Ability to work under tight deadlines and manage priorities effectively.
• Ability to resolve complex systemic problems.
• Strong knowledge of robotics, eddy currents, and ultrasonics.
• Good understanding of the NDT market.
• Available for occasional international travel.

Nice To Haves

• We encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.
• We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome.

Responsibilities

• Lead the design of complex non-destructive testing systems and methods.
• Design and develop robotic applications and non-destructive test plans; analyze measurement and test data and write reports (internal and external).
• Manage multiple client projects simultaneously.
• Coordinate the various tasks required to complete complex projects spanning multiple areas of expertise (physics (ultrasonics/electromagnetics)/electronics/mechanics/software).
• Manage the activities of a multidisciplinary project team.
• Monitor technical progress, quality, and costs.
• Provide specialist judgment and analysis regarding the design, development, and implementation of new application solutions; stay informed of the latest technological innovations.
• Prepare technical and commercial proposals in collaboration with the internal sales team and the applications manager.
• Support the R&D team during the planning and execution of internal projects.
• Support the development team during software releases, particularly with respect to functionality testing.
• Provide technical support to the internal sales team for complex customer orders.
• Support the sales team during client meetings regarding complex products and applications.
• Support internal and external clients regarding generic products and applications for complex technical issues.
• Support production during technical issues.
• Deliver product training to clients.

Benefits

• We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.
• If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees