Applications & Systems Analyst

Victoria and Albert Baths • Wolverhampton, WV

12h • Hybrid

About The Position

We’re looking for an experienced Applications & Systems Analyst to join our IT function, supporting core enterprise systems across our EMEAA locations. This is a key role working closely with business stakeholders to support, develop, and improve ERP and reporting platforms. You’ll contribute across the full lifecycle — from day-to-day system support through to project delivery, system enhancements, integrations, and continuous improvement initiatives. You’ll play a trusted advisory role, translating business needs into effective technical solutions, supporting system stability, and ensuring our applications continue to meet the evolving needs of the organisation. If you enjoy problem-solving, working with complex systems, and influencing system design and delivery, this role offers scale, exposure, and long-term career development within a global business.

Requirements

• A two- or four-year degree in Computer Science, Information Systems, or a related discipline (or equivalent experience)
• 5+ years’ experience supporting and developing enterprise applications or ERP environments
• Strong technical skills, including SQL, JavaScript, XML, SSRS, and Power BI
• Experience delivering or supporting small to large-scale ERP implementations across regions
• Strong analytical, problem-solving, and project management skills
• Clear and effective written and verbal communication skills
• Experience working with IT service management tools such as ServiceNow and Jira
• A solution-focused mindset, with data analysis forming a key part of your approach
• Confidence managing multiple priorities in a fast-paced environment

Responsibilities

• Support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements.
• Provide daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift.
• Support system stability, issue resolution, and business continuity across core applications.
• Participate in an out-of-hours support rota to meet business requirements when needed.
• Support proof-of-concept activity, feasibility studies, and the evaluation of third-party software and vendors.
• Contribute to end-to-end system and process design, integration requirements, and technical specifications.
• Support both small and large-scale projects, tracking progress, escalating risks, and resolving issues that impact delivery.
• Apply IT governance processes to ensure robust project definition, controls, and delivery standards.
• Proactively understand business processes, drivers, and measures of success across functions.
• Translate business requirements into technical and operational solutions.
• Provide risk analysis and mitigation options for proposed solutions.
• Influence project scope and solution definition through strong communication and internal consulting skills.
• Identify opportunities to improve business processes and system efficiency.
• Support the development of performance metrics across IT and business teams.
• Participate in work prioritisation, estimation, and roadmap planning.

Benefits

• Annual incentive bonus structure based on business and individual performance
• 33 days holiday
• Health and Wellbeing programme, including health cash plan, employee assistance programme, occupational health, mental health first aid, and monthly themed activity to support team wellbeing
• Occupational Pension Scheme
• Life Assurance
• Employee Incentive Schemes, such as our ‘High5 Rewards’ and Refer a Friend bonuses
• Free parking on all company sites

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree