Epic Security Applications/Systems Analyst

UMass Memorial Health • Worcester, MA

22h • Onsite

About The Position

This position is for a detail-oriented Epic Access Analyst at UMass Memorial Health, responsible for leading day-to-day provisioning, deprovisioning, and modification of Epic application access within a high-volume hospital environment. The role is critical for ensuring secure, timely, and compliant access to Epic systems that support patient care operations. The analyst will also be responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure technical solutions align with business processes. The role involves managing a high-volume ServiceNow queue, prioritizing tickets based on impact and urgency, troubleshooting end-to-end access issues, maintaining the Epic access catalog, and collaborating cross-functionally with various teams including Epic teams, HR, IT, and operational stakeholders. This role is ideal for a proactive, organized professional who excels in secure access management and supports mission-critical healthcare systems.

Requirements

• High school diploma/GED.
• Epic/Workday/Application certification(s) or ability to achieve, as required by department.
• Epic certification(s) required.
• 1+ years of experience in Epic security/access, healthcare IT security operations, or application access governance with substantial Epic access responsibilities.
• Proficiency in Epic import/export processes and strong Microsoft Excel skills.
• Proven ability to thrive in a fast-paced, high-volume ticketing environment while maintaining quality and compliance standards.
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
• Able to effectively communicate to staff at all levels of the organization.

Nice To Haves

• Security certification strongly preferred.
• Experience with enterprise platforms (EHRs/ITSM/ERPs).
• Healthcare experience.

Responsibilities

• Manage and execute work in a high-volume ServiceNow queue, handling hundreds of joiner, mover, and leaver access requests weekly.
• Prioritize and route tickets based on impact, urgency, patient-care considerations, risk level, and defined SLAs.
• Troubleshoot end-to-end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization.
• Own and maintain the Epic access catalog (roles, entitlements, risk tiers, prerequisites, approval workflows), ensuring accuracy as clinical and operational workflows evolve.
• Collaborate cross-functionally with Epic teams, HR, IT, and operational stakeholders.
• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• Proactively identifies barriers to completing work and escalates issues as needed.
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Investigates and resolves issues related to application, system configuration, and security setup.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoots application components within server configurations, including system services and interface jobs.
• Works with third-party vendors to install, configure, and troubleshoot vendor software.
• Effectively participates in critical incident response and escalate appropriately as needed.
• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.
• Actively learns and applies new skills to improve support for customers and coworkers.
• Stays current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participates in professional development programs defined by department.
• Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on-call rotation.

Benefits

• Signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
• Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
• Actively participates in professional development programs defined by department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees