INTL - Applications Eng.

Interface Inc•Scottsdale, AZ

9d•$60,000 - $65,000

About The Position

This internal application engineering and sales support position supports international accounts through direct interaction with distributors, channel partners, sales agents, and direct customers. The role provides support primarily by phone, email, and written correspondence, and is responsible for initiating and following through on sales enquiries and customer or channel engineering requests, generally completing them within 24 hours. The role works collaboratively with internal departments to expedite engineering requests, accounting documents, and production orders according to customer requirements, ensuring information is entered and shared accurately and on time. The successful candidate applies technical knowledge of analogue strain gauge sensors, load cells, torque transducers, instrumentation, or similar transducer technology to recommend suitable solutions. The position also supports international customer relationships, key accounts, and CRM record keeping.

Requirements

High school diploma or GED required; an associate degree is preferred.
At least 3 years of inside sales experience with a technical product.
Experience with Salesforce CRM, Microsoft Word, Excel, Power BI, and additional internal ERP systems.
Strong verbal and written listening and communication skills.
Ability to gain, or existing knowledge of, products using the same or similar technology.
Ability to maintain confidentiality.
Ability to develop effective customer support relationships.
Ability to understand and adapt to people from different cultures.
Ability to quickly understand differing applications and recommend the correct engineering solution positively.
Experience or understanding of managing international customers, CRM reporting and record keeping, and key account management.
Excellent technical knowledge of analogue strain gauge sensors, load cells, torque transducers, instrumentation, or similar transducer technology.

Nice To Haves

Associate degree.
Experience or understanding of managing customers in international geographical areas, CRM reporting and record keeping, and key account management.
Technical knowledge of analogue strain gauge sensors, load cells, torque transducers, instrumentation, or similar transducer technology.

Responsibilities

Provide clear and accurate quotations to current and prospective customers in a timely and efficient manner.
Respond proactively to engineering requests and purchase orders, ensuring documents are complete and accurate within 24 hours.
Use technical expertise to provide the most suitable technical solution.
Build effective relationships with sales colleagues and internal teams through excellent communication, helping meet customer needs.
Maintain accurate, organized contact and account information in Salesforce CRM.
Stay current on Interface product developments and competitor products.
Become an expert in company products to provide technical support to assigned channel and customer accounts.
Contribute effectively to company growth.
Coordinate with internal departments to expedite engineering requests, accounting documents, and production orders according to customer requirements.
Ensure relevant information is entered and disseminated accurately and promptly.