Applications Engineer

This role is for an individual who will provide front line user support for Liquid Instruments' tools and technologies, as well as engage with potential customers to develop unique solutions to their experimental needs. The main responsibilities include troubleshooting, responding to inquiries, finding solutions to technical challenges, and improving support processes. The individual will also support the sales and marketing teams, contribute to longer-term projects and documentation efforts, and communicate effectively with users of various technical backgrounds.

• Provide front line end user support for customers/prospects and ensure accurate and timely resolution
• Work closely with potential and existing customers to develop hardware and software solutions to their measurement challenges
• Spot trends and devise long-term solutions to recurring problems, escalating issues as needed
• Funnel customer feedback to business and engineering teams to help us understand how to best serve our customers
• Troubleshoot, respond to inquiries, and find solutions to technical challenges
• Support the sales team on pre-sales calls & technical inquiries
• Work with the marketing team on content generation and collateral development
• Improve support processes through self-serve options like user forums and FAQs
• Contribute to longer term projects and documentation efforts to improve the user experience
• Communicate effectively with users across various technical backgrounds.

• Familiarity with electrical test and measurement equipment
• Ability to provide front line user support for tools and technologies
• Experience troubleshooting and finding solutions to technical challenges
• Knowledge of pre-sales calls and technical inquiries
• Ability to work with the marketing team on content generation and collateral development
• Strong communication skills to support users with various technical backgrounds
• Ability to develop hardware and software solutions to measurement challenges
• Ability to spot trends and devise long-term solutions to recurring problems
• Strong problem-solving skills
• Ability to escalate issues as needed
• Ability to gather and funnel customer feedback to business and engineering teams

• Competitive salary
• Comprehensive medical and dental insurance, with 100% premiums paid for employees
• Equity position in Liquid Instruments
• 401(k) plan with company match
• Four weeks paid vacation, sick time, and holidays
• Laptop for work use
• Experience in a venture-backed startup