Applications Analyst/Epic HB Resolute

South Shore Health • Weymouth, MA

1d • Remote

About The Position

South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking an experienced Epic HB Resolute Applications Analyst to join their IS team. This role reports to the Access & Revenue IS Manager. The successful candidate will be responsible for developing workflows, system configurations, change documentation, and training staff on Epic Resolute applications functionality. The position offers flexibility in location, allowing work from the office in Weymouth, a hybrid in-person/remote model, or fully remote. South Shore Health is a not-for-profit, charitable health system, the largest independent health system in Southeastern Massachusetts, providing primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. The organization focuses on uniting talent, technology, and service to provide exceptional, individualized patient care.

Requirements

• Excellent written, verbal, and interpersonal communication skills
• Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts
• Proficient knowledge of web-based technologies, processes, and analytics
• Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support)
• Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards
• Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers
• Basic knowledge of standardized improvement methodologies
• Proficiency in Microsoft Office including Word, Excel, Power Point, Visio required
• 2+ years of directly-related business applications experience
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills
• Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications
• Analytical and technical skills necessary to apply computer technology to resolve problems and/or increase operational efficiency of data processing systems

Nice To Haves

• Bachelors degree in Computer Science or related field preferred
• Experience building and maintaining hospital and professional contracts via Epic’s (or other EHR) Contract Maintenance software preferred
• IT or operational experience in one or more of the following areas is a plus: Coding, Charge Router, Hospital & Professional billing, and Claims and Remittance
• Proficiency or certification in Epic HB or PB applications

Responsibilities

• Develop workflows, system configurations, change documentation, and training staff on Epic Resolute and Claims applications functionality
• Analyze procedures and problems within manual/automated health care systems; report findings and when applicable and recommends options for resolutions
• Formulate system scope and objectives
• Act as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation
• Provide ongoing support and participate in on-call coverage as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees