Epic Support Analyst III, Resolute HB PB Claims and Remittance
Sutter Health•Sacramento, CA
•Onsite
About The Position
Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues. Requires Resolute HB/PB Claims and Remittance experience.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
- Epic certification in Resolute Hospital (HB) and Professional Billing (PB) upon hire.
- 3 years recent relevant experience.
- Proven expertise in architecture, design, development, and ongoing support to the Epic application.
Nice To Haves
- Resolute HB/PB Claims and Remittance experience.
Responsibilities
- Provides tier 2 troubleshooting assistance.
- Ensures timely resolution of problems.
- Ensures customers are informed of unresolved issues.
- Engages other analysts directly to resolve challenging issues.
Benefits
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
