Application Support & Testing Specialist Jr. - Onsite, Washington, DC
About The Position
BluePath Labs is seeking a Junior Application Support & Testing Specialist to support the reliable operation of business applications and client-developed tools for a federal client. The role focuses on first-line user support, incident intake and triage, troubleshooting, and routine access and configuration support within authorized permissions. The specialist will document issues, follow through on support requests, coordinate with business users and technical teams, and escalate issues to the Development Lead and relevant engineering staff. This position is contingent upon contract award. BluePath Labs is seeking qualified candidates for inclusion in a proposal for an upcoming government contract. Selected applicants may be contacted for further steps if the contract is awarded. The position is onsite in Washington, DC. No active clearance is required, but TS/SCI is preferred, and the candidate must be able to obtain and maintain a U.S. Government security clearance.
Requirements
- Must be a U.S. citizen.
- Associate degree and at least 2 years supporting business applications.
- Experience with first-line incident triage, troubleshooting, routine access and configuration support within authorized permissions, and user guidance.
- Clear issue documentation, user communication, and organized follow-through, with the ability to coordinate business users and technical teams and escalate issues to the Development Lead and engineering staff.
- Must be able to obtain and maintain a U.S. Government security clearance.
Nice To Haves
- TS/SCI clearance is preferred.
Responsibilities
- Provide first-line user support for business applications and client-developed tools.
- Receive, document, and triage application incidents and support requests.
- Troubleshoot application issues and provide clear user guidance.
- Perform routine access and configuration support within authorized permissions.
- Maintain clear issue documentation and organized follow-through on support requests.
- Coordinate with business users and technical teams to address application support needs.
- Escalate issues to the Development Lead and relevant engineering staff.
Benefits
- Employer-sponsored healthcare plan
- Lifestyle and wellness reimbursement
- Flexible Spending Account (FSA)
- Tuition assistance
- 401(k) with company match
- Paid time off for vacation and sick leave
- 12 holidays per calendar year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
