Application Support Tech - Yardi Affordable

CONAM Management Corporation•San Diego, CA

13h•Remote

About The Position

The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner: the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.

Requirements

High school diploma or GED required, college education or equivalent certification path preferred.
Minimum (2) years of experience supporting Yardi affordable property management in a support position.
Knowledge of affordable housing programs (HUD, LIHTC, HOME) required.
Strong Microsoft Office skills including Excel spreadsheet generation and management.
Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities.
Effectively communicate (written and verbally) with individuals at all organizational levels.
Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required.
Strong organization skills including prioritization of tasks and attention to detail.
Proven ability to manage multiple assignments under tight deadlines.
Function well in a team as well as a setting with limited supervision.
Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills.
Strong interpersonal skills-including verbal, written communication skills and excellent listening skills.
Excellent track record of delivering accurate, high-quality, enterprise grade solutions.
Commitment to excellent customer service for internal and external customers.

Nice To Haves

HCCP/COS certification or equivalent a plus.
Knowledge of basic accounting principles a plus.

Responsibilities

Provide expertise with our affordable property management software systems to issues timely for our customers and team members.
Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors.
Utilize service desk software to manage incidents and service requests.
Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate.
Manage user expectations through constant communication in a courteous and professional manner.
Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment.
Testing of application upgrades and custom reports.
Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT.
Partnering with other teams within the department to look for efficiencies and process improvement opportunities.
Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable.
Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix.
Create checklists so progress can be clearly measured and communicated to Operations team.
Enter affordable rent changes as needed per client request and in compliance with applicable management agencies.
Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance.
All other duties as assigned.