APPLICATION SUPPORT SPECIALIST

Custom Truck One Source•Lynchburg, VA

11h•Remote

About The Position

Custom Truck One Source has revolutionized the specialized truck and heavy equipment industry by offering a comprehensive suite of solutions including sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing, and asset disposal. The company prides itself on its team of experts, extensive equipment range, and integrated network across North America, providing superior service and efficiency to its customers. The Application Support Specialist will be a key player, reporting to the Application Support Manager, and will oversee the daily operations and continuous improvement of the company's core business software applications, such as SalesForce, Infor M3, O365, Sharepoint, and Rentalman.

Requirements

Ideal candidate will have 2-3 years of work experience working with SalesForce and other information technology applications.
Understand firsthand what technical work must be managed to achieve superior customer satisfaction.
Comfortable in a matrix management structure and be able to influence from the top and from the sides.
The candidate should be results oriented, strong quantitative skills, moderate to high EQ and very well-organized.
Minimum of 2 years of experience in working with multi-site operational and technical teams.
Good information technology acumen that is easily translated and communicated to business users.
Experience working with SalesForce and other line of business applications that support the business.
General understanding of technology as it relates to servers, network, cloud, data warehouse, reporting and analytical tools.

Nice To Haves

Problem Solving - Identifies and resolves problems in a timely manner; Gathers information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Communication – Strong communicator and collaborator. Excellent oral and written communication skills.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.

Responsibilities

Maintain and support application user administration.
Assist in recommending changes and coordinating applications to role based environment.
Identify and implement process improvements for business functions.
Management and coordination of Service Request list.
Coordinate application release updates with vendor and business users.
Ensure compliance with corporate standards.
Plan, test, implement, and troubleshoot software upgrades.
Support and develop end user training documentation.
Develop help desk knowledge base articles.
Work directly with IT teams to resolve technical issues.
Monitor and recommend software licensing changes to control costs.
Monitoring of and responding to application support tickets.
Provide timely status reports by application as needed.
Liaise with the IT PMO for prioritization of requests.
Other duties as assigned.