Yardi Application Support Specialist
About The Position
At JMC, you’ll be part of a legacy of excellence that dates back to 1951—yet we still maintain the close-knit, collaborative atmosphere of a small company. We’re proud to be one of New England’s leading real estate firms, known for our integrity, innovation, and commitment to building vibrant communities. Our culture is built on respect, inclusion, and opportunity. Many of our team members have grown their careers with us over decades, and we’re passionate about helping new talent thrive. Whether you're just starting out or looking to take the next step, JMC offers a supportive environment where your contributions truly matter. Join us in shaping the future of real estate—where your work builds more than properties; it builds community. We’re looking for a Yardi Application Support Specialist who will serve as the primary point of contact for Yardi software users across the company. In this role, you’ll provide troubleshooting, support, and training to ensure teams can effectively use the platform, while also contributing to process improvements and system enhancements.
Requirements
- Associate’s degree or equivalent experience.
- Strong communication, customer service, and organizational skills.
- Comfortable with Office 365 and able to quickly learn new systems.
- Ability to support users with varying levels of technical proficiency.
Nice To Haves
- Experience with Yardi applications and accounting functions such as General Ledger or Accounts Payable.
- Knowledge of property management or multi-family real estate.
Responsibilities
- Provide first-line support for Yardi users, resolving issues related to resident ledgers, Accounts Payable, Accounts Receivable, RentCafe, and Yardi Voyager.
- Guide users through system functionality, best practices, and system navigation.
- Create training materials and lead user training sessions.
- Identify support trends, maintain internal documentation, and support system updates and change management efforts.
- Collaborate with internal teams to improve business processes and system efficiency.
Benefits
- Competitive compensation and a $2,500 sign-on bonus.
- Comprehensive health coverage including medical, dental, vision, and life insurance.
- Generous paid time off plus company holidays.
- 401(k) program with company match to support your financial future.
- A collaborative, engaging workplace culture with team-building events and a supportive, people-first environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
