Application Support, Senior Analyst - CMS

MRO Corporation•Lower Providence Township, PA

1d•$67,300 - $90,900

About The Position

The Application Support Sr. Analyst provides enterprise-level support for MRO product lines, primarily preparing, validating, and submitting regulatory quality data required by the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC). The role manages submissions across multiple facilities, ensuring data accuracy, regulatory compliance, and timely completion. It works with clinical, operational, compliance, and IT teams to support successful submission outcomes while providing customer service and technical application support. The position owns CMS and TJC quarterly and annual submission cycles, including eligibility confirmation, file validation, submission, client notification, and closeout. It also maintains submission tracking and status dashboards, monitors regulatory and specification updates, resolves reported product and technology issues, documents support activity, and contributes to user training and reference materials. Responsibilities may evolve as the organization grows.

Requirements

Knowledge of CMS and Joint Commission regulatory quality submission requirements.
Strong attention to detail and data-validation skills, including reviewing large, complex datasets for accuracy and completeness.
Ability to manage multiple facility submissions simultaneously against firm regulatory deadlines in a fast-paced environment.
Ability to investigate, diagnose, and resolve complex software issues.
Experience with basic database interactions, such as querying and analyzing data in Microsoft SQL Server or similar systems.
Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces.
Skill with commercial ITSM tools such as Jira or ServiceNow.
Skill with Microsoft 365, basic Windows and macOS troubleshooting, and browser-based application troubleshooting, including use of Chrome developer tools.
Skill using emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent.
Responsiveness and an ownership mindset.
Ability to use data-validation tools and methods with strong attention to detail.
At least 2 years of experience in a technical support role, preferably involving customer interaction and technical troubleshooting in a healthcare environment.
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience, is preferred; see preferred qualifications.

Nice To Haves

Prior experience with CMS, TJC, or other healthcare regulatory quality reporting programs, such as HQR, IPFQR, or HBIPS.
Experience documenting or improving operational workflows and SOPs.
Experience with or knowledge of regulatory quality submissions.
Experience with EMR systems, standards, and terminology.
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.

Responsibilities

Prepare, validate, and submit CMS and TJC regulatory data and reports for annual and quarterly cycles.
Manage end-to-end CMS and TJC submissions for all facilities, including eligibility confirmation, file validation, submission, client notification, and closeout.
Maintain submission trackers and status dashboards, documenting the status and named owner for every facility in an active submission cycle.
Monitor regulatory updates, submission deadlines, and specification changes, and incorporate them into workflows and documentation.
Investigate, diagnose, and resolve user-reported issues involving MRO healthcare product applications and related systems and technology.
Use product documentation, technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues.
Develop and maintain knowledge that improves the team's capacity to resolve issues quickly.
Help create, update, and maintain training courseware and user reference materials, including videos, course outlines, and training or reference guides.
Promote client and employee satisfaction through responsive, proficient, proactive, and effective customer service.
Communicate through ticketing, instant messaging, VOIP, or telephony solutions.
Follow established procedures and protocols, and document actions and required information in ticketing systems and other tools.
Develop technical support capabilities to assist with other support activities as needed.
Coordinate with development and infrastructure teams when necessary and help drive enterprise issue prevention.