Application Support Engineering Associate

DTCC • Coppell, TX

1d • Hybrid

About The Position

The Application Support Engineering Associate maintains and provides technical support for applications that have moved beyond development and are used in the firm’s daily operations. The role works closely with development teams, infrastructure partners, and internal and external clients to escalate and resolve technical support incidents. It supports business-critical applications to help ensure high availability, reliability, performance, and compliance with established service level objectives.

The position also contributes operational support throughout the software development lifecycle, including production readiness, deployments, release management, monitoring, incident response, disaster recovery, and operational improvement. The role participates in on-call rotations and supports high-severity production incidents and post-incident reviews.

DTCC offers a flexible hybrid model with three days onsite and two days remote. Onsite days are Tuesdays, Wednesdays, and a third day determined by the team or employee.

Requirements

• Minimum of 4 years of related experience.
• Bachelor’s degree preferred or equivalent experience.
• Ability to collaborate within and across teams and communicate openly with team members and others.
• Ability to resolve disagreements between colleagues effectively while minimizing the impact on the wider team.
• Keeps knowledge current in their specialist area and seeks learning opportunities.
• Fosters honesty and transparency.

Responsibilities

• Verify analyses performed by team members and implement corrective actions to prevent recurrence of incidents and production issues.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot application issues and escalate as required.
• Validate and respond to information requests associated with audits, compliance reviews, and regulatory requirements.
• Execute Disaster Recovery procedures and validation testing during planned exercises and unplanned outages, and provide Business Continuity Management evidence as required.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve monitoring, alerting, and operational efficiency.
• Partner with development teams throughout the software development lifecycle to provide operational support input, production readiness reviews, and reliability best practices.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities in accordance with established procedures.
• Provide Enterprise Application Support for business-critical applications, helping ensure high availability, reliability, performance, and compliance with established service level objectives.
• Use Git and Bitbucket for source code management, including reviewing repositories, managing branches, analyzing code changes, and supporting deployment processes.
• Use Jenkins and CI/CD pipelines to support automated application deployments, release management, environment validation, and operational troubleshooting.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution across infrastructure, middleware, database, and development teams.
• Participate in on-call support rotations and incident response, including high-severity production incidents and post-incident reviews.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / retirement benefits.
• Paid time off and personal/family care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
• Flexible/hybrid work model with three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level